ROBLOX Customer Service Issues

I assisted my daughter, user WhiteIsabell33, in purchasing [redacted] robux for $24.95 around 1 pm today. She should have had a balance of [redacted] robux, but after buying a Townhouse Estate in MeepCity, her robux suddenly depleted to 0. A purchase she did not make showed up, deducting [redacted] robux for a "doge" item. Although she acquired a shirt she didn't want, her balance is incorrect. I found similar cases of robux theft on forums and believe customer service can help. Please advise on the necessary steps to refund the [redacted] robux promptly. Considering this security breach, should we change her password or create a new account to ensure her creations are safe? Kindly provide guidance on retaining her work and refunding the robux. Thank you. - S. Z.

Hello, when I was in 3rd grade back in [redacted], I created a Roblox account named Taterjo2. I used to play on it regularly, but unfortunately, I have forgotten the password over the years and haven't been able to access it since. I did set up an email for that account, however, I was young back then and didn't fully grasp how emails function, so I believe I might have used [redacted] as my email. I completely understand if you are unable to provide me with the old password as this may seem suspicious, but it would be greatly appreciated if you could send it to my email. If it's possible, my email is [redacted] My second Roblox username is Ender_Mike. I completely understand if you cannot disclose the password for security reasons. Thank you for your assistance.

Subject: Assistance Needed with Password Recovery for oliviaallmighty Account Hello ROBLOX, I hope this message finds you well. I am reaching out on behalf of my friend, oliviaallmighty, who is facing some difficulties with her account. She has forgotten her password and unfortunately did not link her email or phone number for recovery. She remembers that her password consists of seven characters, with the first three being "abc" and the last four including the number 8 and some additional digits. Her username is oliviaallmighty. My username is Pikachu8unicorn, and I am assisting her with this matter. Could you please send instructions or assistance to her email [redacted] on how she can regain access to her account? Your help in this matter would be greatly appreciated. Thank you for your attention to this request. Sincerely, Pikachu8unicorn

Roblox, I understand that free Robux is not something you provide, and the only solutions are to purchase Robux or a Builder's Club membership. Despite trying the options mentioned, all involve spending money, and my parents refuse to invest in a game. I enjoy Roblox but face bullying for being a beginner, which is disheartening. Seeking help from friends for Robux hasn't worked, and the constant bullying led me to play alone, losing all my friends. The unpleasant experiences are making the game unenjoyable. If this plea doesn't yield results, I might have to give up. While I know my actions might not impact Roblox significantly, requesting your assistance is my final attempt to improve my gaming experience.

Please help me fix my account. I've been experiencing problems ever since I tried to implement 2-step verification. I wanted to prevent my brother from accessing my Xbox when I'm on my computer or iPad, so I enabled it. However, I never received the verification code in my email. I've been struggling to rectify this for the past two weeks. I even tried following steps from various sources on YouTube, but nothing has worked. I attempted to mark the email as not spam in Gmail, but that also didn't solve the issue. I'm concerned about losing the games I've purchased and the progress on my account. My account username is XxlonewolfxX9097. Any assistance would be greatly appreciated.

Yesterday, my friend and I attempted to play a casual role-playing game called Dog Days on my VIP server, but we couldn't connect. Despite multiple tries, we couldn't get it to work. Finally, we decided to play on an open server, but we still couldn't link up. I even tried joining a random game, but had the same issue. Today (12/27/18), I attempted again with no success. If there is any way to resolve this issue, please assist. I'm unsure if the problem lies with the game, my account, or my computer. Thank you and have a great day.

I am experiencing difficulty logging into my account. After a brief break, I returned to find that I was logged out. Despite numerous attempts on various devices, including verification, I couldn't access the account. Therefore, I created a new account to safeguard my [redacted] Robux. I may transfer my friends and then close this account to avoid any issues. I created a game on the account for my favorite YouTubers, which is now lost. I appreciate your understanding and patience, although I fear you may become frustrated. Please note that the previous account didn't have my email linked to it. Thank you for your assistance.

While playing Pet Simulator on ROBLOX, a user named kevinator approached me demanding good pets or threatening to hack me. Despite my disbelief, he persisted until I gave in and handed over a few pets. Subsequently, he asked me to add him as a friend, a decision I now regret. This morning, upon logging into ROBLOX, I discovered I was logged out, my password didn't work, and it appears he changed my email. His claim of knowing my PIN has left me alarmed. My ROBLOX username is fron99, the account that was hacked. After six years of playing on ROBLOX, I recently spent $50. If ROBLOX sees this, please take action against the hacker Thekevinator333.

This morning, I discovered that my Rakiziz account has been compromised and renamed PortalHolder1. Meanwhile, my Defleqted account is missing limited items, 42,[redacted] robux, and control of the Bluestreak Publishing group. All the limited items and robux seem to have been transferred to the PortalHolder1 account. Even though I can still log into Defleqted, I fear it may also be at risk. Moreover, Rakiziz has a TBC membership that renews monthly using my family's credit card. I am willing to provide any necessary information to reclaim control of both accounts and restore my possessions on Defleqted.

I can't recall the exact username of the player I argued with while playing Roblox's Flee the Facility. She wore a shirt with candy prints, cat ears, and vibrant pink hair. Later, when my friend checked my Roblox profile, my character's skin color was altered, though I hadn't been online. Suspecting the person I argued with the previous night, I believe she maliciously hacked my account due to jealousy. Consequently, my character was changed without my consent. My friend, Uttermostraegan1, also faced a similar situation. My Roblox username is Gabriella2985, and I'm seeking assistance to reclaim access to my account. This incident has left me disheartened as this account brought me much joy. Your support in resolving this matter is greatly appreciated, as others I've approached have been unable to assist me in this predicament.

My son participated in a game promising free Robux. Innocently, he shared his username and password. After realizing his error, we promptly changed his password. Sadly, someone altered his avatar and left inappropriate messages in the chat. Additionally, he couldn't chat with friends during games, but we rectified this through settings. To enhance security, I added my email to his account and changed the password again. I'm curious how this breach occurred without hindering my son's access. Thank you for any assistance.

Dear Roblox, I purchased [redacted] Robux today and bought a few items, but not enough to use all my Robux. However, when I returned to Roblox after some time away, all my Robux had disappeared. Despite refreshing repeatedly, my Robux did not return. I noticed an unauthorized purchase named "Donate Us" for [redacted] Robux, which I did not make. I suspect my account may have been compromised. I am requesting the return of the [redacted] Robux lost due to this unauthorized transaction. The total amount wasted includes the [redacted] Robux I spent on actual purchases and the [redacted] Robux from the suspicious donation, totaling the [redacted] Robux I initially bought. Kindly refund the [redacted] Robux promptly to resolve this issue. Thank you for your attention to this matter.

Dear ROBLOX, I am frustrated with the moderation system banning me for uploading an image from Google that led to a wrongful ban for "personal information" sharing. This occurred repeatedly, impacting my ability to work on a school project. I urge you to address this issue to prevent such bans and streamline the process. I have been a loyal user since April [redacted] and hope ROBLOX can improve to support users like me. Sincerely, Pranav

I purchased a $40 card on 9-1-18 to buy gears for a game, but the code doesn't work. Despite calling over 50 times, I haven't received any response from Roblox. The card has been unused since 9-1-18. I am disappointed with the lack of customer service. My 9-year-old grandson, who has autism, is eager to play. I have given Roblox three months to resolve this, and if I don't hear back in 5 days, I will take further action. I need either a refund or a working card as $40 means a lot to him. I've included my home phone at 1-[redacted], cell at 1-[redacted], for contact.

While playing the game Car Crushers 2 under the username Cr_Y2, I've encountered issues where the cars are not fully displayed, with parts missing. Similarly, in other games, certain elements that should be present are not visible. For example, when playing Parkour, I sometimes face a situation where after a few minutes, my character freezes in place with the running animation active, rendering me unable to proceed. Additionally, there are instances where specific clothing items do not appear correctly, only on select outfits. On rare occasions, parts of the character’s body, such as a foot or an arm, seem to be missing. Furthermore, within a Roblox Group, I am unable to join or engage with the group's functions. Functions like Liking, Favoriting, or Following a game, as well as purchasing a VIP server, are also inaccessible to me.

Hello, I am experiencing an issue with my son's Roblox account. His account name is Zackzazaz, and after purchasing several Roblox gift cards for him to redeem, he seems to have forgotten his password to log in on the website. He is always logged in by default on his iPad through the Roblox app and never had to manually sign in on the website. When attempting to reset the password online using his username, it prompts for an email address he cannot recall. I tried adding my email as a parent on his Roblox admin page, but it requires his account password, which he does not remember. He is reluctant to create a new account to avoid losing his progress in the game. Can you assist me in accessing his account on the website to apply the purchased gift card credits? Thank you, Ayo Green

Hello, I need assistance with my daughter's Roblox account. She was using the username Mia Lily Slattery without registering. We bought Robux for her, but she accidentally closed the game and now can't restart it as it's asking for a password she never set up properly. The game was being played on an Apple iPad. The current payment details used were under the name Philip Fitzell, last four digits of the card being [redacted]. We reached out to Roblox customer care and received ticket number [redacted] on December 27, [redacted] at 21:56, but haven't had any updates since then. My daughter is really upset, and we've spent a considerable amount of money on this. I hope this matter can be resolved soon so she can continue enjoying Roblox. Thank you. Regards, Philip Fitzell.

I recently got locked out of my account "midsite" by another user with the username "Dominic13328". Unfortunately, I can't recall which email I used to create the account, and there's no associated phone number. On a positive note, I can provide some details about the recently played games in chronological order: "lumber tycoon 2", "phantom forces", "strucid", and "swordburst 2". It's disappointing that I allowed this to happen, and I regret not foreseeing this situation. I humbly ask for the assistance of your team to help me regain access to my account.

Dear ROBLOX, I am writing concerning my granddaughter's ROBLOX account issue. Upon redeeming her $25 game card at www.roblox.com/gamecard, she did not receive the 2,[redacted] robux as expected. Despite successfully redeeming other cards before, her account shows the funds as "Already redeemed" with a balance of $25.25. We are confused by this discrepancy. Our query is how to transfer the robux to her account "iiBrave_Beauty". The game card number, [redacted], was revealed by scratching it off. Should you need my contact information, my email is [redacted] Sincerely, Catherine F. V.

I logged in at 10:03 PM GMT today to play my beloved game "Lumber Tycoon 2," where I have invested over 2 years of dedication. Upon loading, I encountered Error Code [redacted]: Self Moderate. I want to clarify that I haven't utilized any exploits recently, and this issue is preventing me from enjoying the game. It seems others are facing the same problem, and I am hopeful for a resolution. Error: [redacted]: Self moderate Date: 29/12/18 Speculation: I suspect a ban due to a misunderstanding related to another player's behavior in the game. Thank you for your attention. Looking forward to a solution soon. Best regards, Leon W. (Ishootattak360)