ROBLOX Customer Service Issues

Hello, Roblox Corp, I am experiencing an issue as I believe my account has been compromised. I recently purchased 2,[redacted] Robux and used it to buy various accessories like hats and clothes. Initially, everything seemed fine, but after two months, I noticed items missing, indicating a potential hack. I want to clarify that I have not shared personal details or asked for Robux from others. I've tried using parental locks without success. Being a player for over a year, this is a first for me, and I am eager to have my items restored and prevent further hacks. My username is iimashupcookies. Thank you, and I hope for a swift resolution to this issue to ensure it doesn't happen to others. Have a great day.

While playing "Friday," a friend suggested I join a game titled "Free Robux," which I initially doubted was genuine. Despite my skepticism, my friend insisted it was real and required a 4-hour wait. Upon joining, I encountered a prompt to "press to receive," leading me to input my password, a decision I now deeply regret. Subsequently, I was logged out, and upon logging back in after 5 minutes, I discovered my account had been compromised with a hacker activating an account pin. Despite numerous attempts to change my password, the hacker persisted in altering it. My affected email is [redacted], and my ROBLOX username is "HeyItzyeboy_Ash." I appeal to ROBLOX to permanently ban the hacker, rectify the security breach, and lift the account pin. The hacker's email is [redacted] Your assistance in this matter is greatly appreciated.

I shared my password with an individual on Roblox with the username PS4Pro_Takeover. He promised to provide my brother and me with 2k Robux for Christmas, which he did. After receiving the initial Robux, he requested my password again to allegedly facilitate more Robux transactions. A few hours later, upon refreshing the app, I discovered that I was logged out of my account. Despite multiple attempts with all known passwords, I realized that I had been hacked. My messages to the individual went unanswered, leading me to suspect he was responsible for the hack. I request assistance in reclaiming my account, which holds [redacted] Robux and has been with me since my early days on Roblox around [redacted]/[redacted]. Please help me regain access to my account. Thank you.

My account, Daren2497, seems to have been banned. I watched a video on how to get free robux, which now seems sketchy. The video asked for my email, so I used a fake email generator for a one-month verification. When I needed to verify my email a month later with the fake email, it didn't work, and I had to create a new account. I hope to recover my old account to see my progress.

Roughly three years ago, I encountered issues with my account under the username "ZoroUzamaki260." I attempted to like and favorite games without success, as well as tried to secure my account by adding my email, which proved unsuccessful. A friend offered to help and used their email on my account. Unfortunately, the friend later exploited this trust, demonstrating toxic behavior. Whenever disputes arose, they resorted to taking over my account by changing the password. Several attempts to add my email failed, even after regaining control of the account. Resorting to another friend, a similar pattern emerged with the original perpetrator of account theft. The individual admitted to maintaining a way to reset my account's password through a lingering email link from Roblox. This troubling situation resurfaced on December 16, [redacted], after upsetting the individual resulted in the loss of my account. I am providing evidence validating my identity as Zedz_U through the following links: [redacted] [redacted] [redacted].

My account got compromised during a game on Trade Hangout. Someone offered me 20K Robux, and I declined to avoid being hacked. They then directed me to a game supposedly created by Builderman, which turned out to be a hacker's trap. After joining, my computer crashed, and upon restarting, I found myself logged out of my account. The hacker altered my password, email, and phone number. It's alarming how scams and hacks are rampant on Trade Hangout. I used to go by the username DEADFANG131 before the incident. Requesting Trade Hangout to remove the current user, Asleck, who was involved in my hacking. Any assistance in recovering my account would be greatly appreciated. Thanks for addressing this matter promptly. P.S. - I lost around 17K Robux in the hack, and if possible, could some be restored? Grateful for any help in resolving this issue.

Hello, I had an issue while playing Roblox and wanted to share what happened. I was playing a game called Greenville when a girl asked me to be her roommate, which I agreed to. Eventually, she had to leave but before going, she added me as a friend. Later, feeling bored, I left the game too. Shortly after, the girl messaged me persistently, asking if I wanted Robux. Despite declining multiple times, she kept insisting and even asked for my TikTok. I reluctantly shared it, but she continued to pressure me about Robux on TikTok. I remained firm in refusing. It seems she may have become upset and somehow gained access to my account, locking me out. I am reaching out here to see if there is any way to recover my account. Thank you.

I am currently playing a game on Roblox known as Work at a Pizza Place, and I have encountered two players named MintyMartial and miker09 who are engaging in harassing behavior towards other players. These individuals are disrupting the game by entering the manager's office, annoying, and bullying other players. When questioned about their actions, they claimed they deserve to be the manager. Their behavior has caused innocent children to become upset and cry. Your assistance in this matter would be greatly appreciated.

Dear Roblox, I need your assistance. Recently, all my ROBUX seem to have disappeared. I recall having around 60 to 70 ROBUX left, but one day when I tried to make a purchase in the game, it showed 0. Additionally, when I tried to set up a VIP server at Robloxian High School, it prompted me to buy ROBUX even though I had enough to create the server. At this point, the ROBUX are not my concern, I just want to retrieve my account. Unfortunately, I did not link my email to the account, so I am uncertain how to recover it. Please help me regain access to my account, ROBLOX. Thank you. :(

While enjoying my favorite game on ROBLOX, Pirate Simulator, I encountered an issue where I unintentionally provided my password for robux. Regrettably, I realize this has led to my account being hacked as I was redirected to the login page. I kindly ask for assistance in recovering my account by changing the password to "ninja2017". I can be reached via email at [redacted] with the username being "ninjacrazy10123" without any capital letters or spaces. Thank you for your help.

Dear Roblox Support, I am reaching out about an issue with my Roblox account, Zendaya_lola. My cousin has been logging into my account without permission and making inappropriate comments. Even though I initially shrugged off threats of reporting her, I now realize that such actions can have consequences. I have genuine connections and help others on the platform, making it an important part of my life. Buying robux is a significant investment for me given my age and parental restrictions. I have changed my password, but my cousin can easily access the account via saved login information. While she has apologized, her behavior is unacceptable. I am concerned about being mistakenly blocked due to her actions. Roblox is a crucial escape for me, especially considering societal expectations placed on girls like me. I hope you can address this issue to safeguard my account. Wishing you a wonderful Christmas and thank you for your assistance. Sincerely, A dedicated player Zendaya

I recently received OBC and decided to give trading a try. While in Tradehangout, someone named Blaine1405 offered free robux in exchange for friending them. I messaged Blaine1405 outside the platform as advised. Once I joined a game, it turned out to be just an Obby. After completing it, I was asked to input my password by two avatars, which raised a red flag for me. Realizing it was a scam, I attempted to exit the game but found myself logged out. Even after numerous tries, my correct password wouldn't work. I promptly informed my friends and family about the incident. Shortly after, I noticed my avatar active on my backup account, Goldcheese4. Upon contacting Blaine1405, they only responded with a few casual remarks and refused to return my account. Unfortunately, Blaine1405 unfriended Goldcheese4 and made unauthorized purchases with my robux.

Hello, I am Arianna and I'm 12 years old. Recently, my Roblox account, HollowMakeupgirl, was hacked by someone named LOLx_232. This individual changed my character, password, deleted my friends, followers, and added themselves to the account. This has happened before, and I am worried. Unfortunately, I have forgotten the email associated with the account. My parents have invested a significant amount of money into this account. I am hoping that Roblox can assist me in recovering my account. Thank you.

I was on Discord and left my Roblox account open. A kid came on, we chatted, and I even added them as a friend named Joey. After some time, I stepped away, and when I returned, my account had been hacked. Everything is gone, and I am devastated. I am eager to recover my account, but I am unsure of the steps to take. Can the email address be changed to regain access? I truly value this account, "ivan_B10," as I'm a huge fan of Roblox. Please, I beg for your help in restoring my account, as losing it this way has been distressing since the incident happened this summer. I was so upset that I created a new account, but I sincerely hope to have my original account restored to me.

While chatting on Discord, my Roblox account was open. A kid named Joey joined in, and we had some fun chatting and playing. During a quick break, my account got hacked. I desperately want to regain access but am lost on the steps to recover it. Can someone assist me in changing the email address linked to the account? I assure you this is genuine as I deeply treasure my account, "WildVine_B10," being an avid Benton fan. Losing it in this manner during the summer left me truly disheartened. I resorted to creating a new account, but nothing compares to my original one. Kindly contact me via email to help me reclaim my account, "WildVine_B10."

I left a message for your customer service regarding trouble with my daughter Abby's Roblox account. Abby's username is ABBYROCKON. She can't log in on her new tablet and forgot her password. We thought it was linked to my emails: [redacted] or [redacted] The phone number on her account is [redacted]. Please call me at [redacted]. Abby loves Roblox and her allowance goes to it. Hope to hear from you soon. Thanks, Lydia and Abby

Hello, my name is Kira Brewster. My daughter created an account some time ago without providing an email and is too young to remember her password. I recently purchased 2 Roblox gift cards for her Christmas gifts, but I'm unable to add them to her account without her password. I attempted to add my email, but it requires her password. I'm hoping to avoid her losing all of her progress by creating a new account. Is there a way to add my email to her existing account or receive a temporary password for a reset, allowing us to set a new password for future use? I appreciate your prompt assistance. You can reach me at [redacted] or through my email [redacted]. Thank you.

Hello, I have a situation with my son regarding a Robux gift card he received for Christmas. He accidentally added the gift card to an account that he doesn't usually use. This account was created for a friend to use when visiting our home and was still logged in from a previous session. I can confirm that the account hasn't been accessed from any other location based on the IP address. My son simply wants the gift card transferred to his primary account. The $25 worth of Robux has not been used because I instructed him not to log in to that account. His in-game name is savage_philip35 and the account he mistakenly added the Robux to belongs to his friend, philipthesavage35. Thank you for your assistance and happy holidays!

Hello ROBLOX, I made a $49.95 credit card purchase for my grandson's account "Feeling Good11" on Christmas. After moving the computer, he lost his points when trying to reconnect. Feeling bad for him, I created a new account "Feeling Good10" and made a $24.95 credit card purchase for him to continue playing. I kindly request to transfer the previous $49.95 purchase from "Feeling Good11" to the new account "Feeling Good10" promptly. Contact me at: - John A. - Email: [redacted] or [redacted] - Credit Card: xxx-xxx-xxx-[redacted] - Expiration Date: 08/22 Please address this matter soon so my grandson can enjoy ROBLOX again.

Recently, my credit card had some fraudulent charges, including two from roblox.com. I mistakenly labeled these as fraudulent when they were actually authorized by me for my kids' accounts. I wasn't familiar with the charges because it was their first time using this method. The email addresses linked to the accounts are [redacted] and [redacted] The kids claim they didn't receive anything for the $9.99 payments. Please help me restore their accounts. You can reach me at [redacted] or [redacted]. I prefer resolving this over the phone but can also be contacted at [redacted] Thank you for addressing this promptly.