ROBLOX Customer Service Issues

Hello, my name is Brayden. I have a gaming account under colloselgameryt. Recently, while playing a game called Mint Tycoon on Roblox with my brother, caleblol[redacted]8, we encountered a user named Eblox who started harassing my brother, Caleb. Despite me explaining that Caleb has autism, Eblox didn't stop and even went as far as attacking and stealing from him. Eblox falsely claimed to be a staff member, threatened to ban me, and now I have received a 7-day ban for harassment. My brother only got a warning for "bullying." I repeatedly asked Eblox to stop, but the harassment continued, forcing me to leave the game. I need assistance with this situation. Thank you.

I've been experiencing connection problems for three days now, so I followed the troubleshooting steps on your website. However, I'm now encountering a new issue where I can't join a server due to an "Not authorized to join this game - Issue Error [redacted]" message. I've sought help online, but no one seems to know what's causing this. ROBLOX, please address this problem so myself and other players facing the same issue can continue gaming smoothly.

Hello, this is my third message about this issue. I need help because I can't remember my password for the account I created to play with my daughter. I didn't add a phone number or email to the account because I didn't expect to become so addicted to the game. The same situation happened with my daughter's account (MiniSukii). We bought a ROBLOX Robux gift card for her for Christmas, but we can't enter it because we forgot her password that we created quickly to let her play. I already spent money on both accounts for Meep City and outfits, so I can't create a new account. I can prove that I own both accounts. Please assist me as soon as possible because my daughter is eager to use her gift card. Thank you, Suki.

Hello, I am reaching out about my Roblox account, snakegod111. I recently attempted to log in after a year of not playing, only to discover that my account was permanently banned. I have been a member since around [redacted] and have always adhered to the terms of service without issue or any prior warnings or temporary bans. I am quite distressed by this and am keen on finding a resolution.

My account, gymnast12abby, has been compromised by the user bamballama. They added their email to my account and verified it, blocking me from changing my password or addressing the issue. To regain control, I require an account pin to modify the email, password, or settings. Although they didn't activate two-step verification with their email, I couldn't set it up as their email was already verified. I don't recognize any email starting with an "e." Moreover, they spent [redacted] robux on a shirt that I had recently worn, causing significant frustration. I've filed a report on bamballama on Roblox for further action.

Subject: Request for Assistance with Roblox Account Hello, my name is Sergio Martinez Alonso, and in the Roblox community, I go by the name Implexous. I recently encountered an issue where my account was compromised by a hacker who traded my limited items to his own account without my consent. Despite not accepting the trade myself, he managed to do so unauthorized. Fortunately, the Roblox staff has been helpful in banning the hacker, for which I am grateful. However, I am still missing my Valkyrie Helm and [redacted] Robux that were taken. The Valkyrie Helm holds sentimental value as I had invested over $[redacted] in acquiring it after years of saving. I kindly request your assistance in recovering these items. Your prompt attention to this matter would be greatly appreciated. If necessary, I can provide evidence of the unauthorized trade for your review. Thank you for your support, and I look forward to your response. Sincerely, Implexous

Subject: Assistance needed with Roblox account issue Hello, my name is Sergio Martinez Alonso, also known as Implexous in Roblox. I recently had an unfortunate encounter where a hacker managed to trade my limited items to their Roblox account without my consent. Despite me not accepting the trade, the hacker somehow went ahead and facilitated it themselves. Thankfully, Roblox staff intervened and banned the hacker, for which I am grateful. However, I am still missing my Valkyrie Helm and [redacted] Robux. I had invested over $[redacted] in acquiring the Valkyrie Helm over the years, so I am eager to have it restored. I kindly request your assistance in recovering these items promptly to avoid any further escalation of this matter. Thank you for your attention to this issue, and I look forward to your response. Sincerely, Sergio Martinez Alonso (Implexous)

Hello, I go by the username HellmuthVonMucke. I have encountered an issue where I am receiving bans for an inappropriate logo that I uploaded to recruit members on Group Recruiting Plaza. The logo is from Hearts of Iron 4 and has been used for my groups for over a month now. However, whenever I try to upload them to recruit members for my group on Group Recruiting Plaza, I am banned. This is my second ban, and my account 'HellmuthVonMucke' has a total of two owners, including myself. The other owner, possibly 'AlexVonMucke', might be resigning soon, but I request a clear explanation as to why I am being banned for using custom logos from a different game. The ban occurred after trying to upload this picture: [redacted]. I seek clarification on this matter.

I have encountered a hacking issue and am currently locked out of my account. Someone named Badccvoid messaged me on Facebook offering a free gamepass or 1 million JailBreak money. I opted for the money and was directed to contact Asimo3089, the Roblox JailBreak head Developer. After providing my username, I initially gave the password "monlife44" which I quickly changed to "Statarino698." Asimo encountered difficulty with the old password but eventually agreed with the new one. Shortly after, I received emails confirming changes to my Roblox account without my consent. When I confronted Asimo about this, he denied involvement in hacking. Meanwhile, my alt account's avatar outfit was altered. I am now unable to access my account, as the password and contact information have been changed.

There is a user on Roblox with the username @christiangameryt9, who is only 6 years old and engaging in inappropriate behavior such as online dating and discussing sexual activities. As a self-appointed online dating police, I find this behavior concerning and urge for action to be taken. I kindly request for this user to be blocked from the app for at least a month due to their actions. My username is @ninjabrooklyn21, and I have been a longtime fan of Roblox. Your attention to this matter would be greatly appreciated. Thank you for your understanding.

My account, softballkristina123, was hacked back in the summer of [redacted]. Although I remember my password, when I tried to log back in, it didn't work. I found some purchases on my old account that I didn't make. I can send pictures if needed. I want to regain access to my old account; my previous password was softball123. I don’t have an email or phone number linked to that account, so I'm relying on your assistance to help me recover my account. I really miss my old account.

I purchased a $20 Roblox gift card for Robux. After redeeming it on www.roblox.com/gamecard, I expected to see the Robux in my account, but I only had 5 Robux left from before. The website indicated I should have received $20.5 worth of Robux. Despite re-entering the code, logging out, and back in, the Robux did not appear. I am reaching out for assistance to resolve this issue. My username is pinkpuffs212, and my password is unicornfoxgirl. Thank you in advance for your help.

I recently fell victim to a strange scam. Someone provided me with these instructions, "Okay since this is an example you can use any audio, first, head over to create > go to library > then select audios > click any audio (since this is an example) > then press ctrl + shift + i > then select the 'network,' it should be at the top between Source and performance > then press ctrl + R > then scroll up to the very top > right-click the top thing (it should be called the same as your chosen audio name) > press 'Save as HAR with content' > then save it as 'music.mp3' (Windows won't default it to a .mp3, so you actually have to type it) > then just send it over on discord (it will appear in the downloads folder and will be called 'music' with an mp3 icon). I promise it's easier than it looks." I helped this person accordingly, and within seconds, all my limited items disappeared. I am seeking recovery of my items, including Evil Skeptic, Musica Dominator Frigidus, Legit Hat, Deluxe Sword Pack, The Sinister Branches, and [redacted] Robux. I'm unable to recall the scammer's username, but their Discord tag is alright #[redacted]. Thank you.

I am Mia Valentina Coloń and I need to report that my account has been hacked. While chatting with a friend, I mentioned that I was tired, and shortly after, I was logged out of my account and unable to log back in even with my password. I suspect this person made changes to my account, turning me into a "noob," and possibly unfriending some of my dear friends. I had around [redacted] to [redacted] friends, and this situation has left me very upset and frustrated. My account name is Offical_JammieLife. Please contact me via email, phone call, or text to assist me in recovering my account.

While playing Club Insanity, I encountered a user in the chat claiming to give away free Robux under the name TeamNamantayo. Intrigued by the offer of [redacted],[redacted] Robux, I unfortunately fell for a scam. After entering my password as requested, I realized there were no Robux added to my account. Upon refreshing the Roblox app, I found myself logged out. Assuming it was just a glitch, I tried to log back in but discovered that the hacker had changed my password and made unauthorized purchases. I believe they also altered my email and phone number. I'm currently attempting to contact Roblox for assistance, but I'm reaching out here to see if anyone can help me reset my password and provide the new one via email. Thank you - YannaSlayyyyy.

A user on Trade Hangout offered me Robux in what seemed like a trade. They instructed me to join their Roblox game, which turned out to be a scam. Despite my initial refusal, I eventually shared my password because I mistakenly trusted them. Soon after, my password was changed. I reached out to the scammer via another account, and when they claimed to be Roblox support, I received a suspicious email about resetting my password. I managed to update my password but couldn't change the email linked to the account. The hacker then coerced me to provide an email, and upon realizing an unfamiliar email was already linked, I suspected foul play. As the situation unfolded, I interacted with someone claiming to be Roblox but with red flags of being the hacker. Unresponsiveness from this person led to multiple hacking attempts on my Google account and further password changes on my Roblox account. No resolution could be achieved as my email was compromised, and accessing my other account became challenging due to continuous verification prompts. Account details include: Scammer account: Armyfox900 Hacked account: supercatylily Account receiving verifications: lwang1703

I am the account owner of LillyGracetwins. I need to change my username. When I created my account, I mistakenly used the wrong Gmail. I tried to update it to [redacted], but the password verification failed. Please, address this issue promptly. My current username is unsatisfactory, and I'm considering leaving the game if it's not resolved. Additionally, I request action be taken against Arri0101, also known as Jenna0606, as her account may be compromised. Despite our past friendship, she has been disrespectful, indicating she might be causing trouble for others. While I appreciate Roblox and even received a Roblox toy for Christmas (though I lost the code), if this matter cannot be rectified, I would like some form of compensation. I value Roblox greatly and enjoy playing games like Bloxburg, Royale High, and Ultimate Driving. Thank you for your attention and support.

My 16-year-old son is unable to access his account due to an issue where his age display incorrectly as 9 years old. We have invested significant time and money into this gaming site, and I am deeply concerned about this sudden change preventing him from using it. I am uncertain if this was a hacking incident or a technical error, but I urgently request the age status to be corrected without delay. To address this matter, I will provide my work email for assistance. Kindly inform me if further details, such as his account information or email, are necessary for prompt resolution.

I recently purchased a Roblox card at my local Gamestop with $25. I got it for my brother and myself to share Robux but only one account can redeem it. We already gave [redacted] to my brother with the username "YoItsYousif101". I planned to receive [redacted] with the remaining $20.10. I had saved this money to treat my siblings, but now I can only use it on my brother's account. My username is "gxlven." If possible, could you give [redacted] Robux to my account twice and keep the rest on the card? Thank you for your assistance. -Yousif, Raya, Gle

I purchased the "VIP" gamepass for "Life In Paradise 2" by Decabox for [redacted] Robux. However, upon trying to use the commands promised with the purchase, it appeared there were no commands available for my "VIP" level. Feeling scammed, I then bought the admin gamepass for "Normal Life In Paradise" by the group "DevRoleplay" for another [redacted] Robux, only to find that none of the listed commands were accessible either. Finally, I tried the "Youtuber Commands" gamepass in the game "Robloxian Paradise [NEW]" for [redacted] Robux, which claimed to offer all the commands youtubers have. Unfortunately, upon joining, I found an empty server with 0/0 players, and I couldn't execute the basic commands advertised. I believe these games should be banned, or I should receive a refund of my Robux, totaling around $25. I have recorded videos of the events, excluding the first purchase. I kindly request a prompt refund.