**nomie was the account I had, but it was hacked. I’ve emailed roblox so many times but...

GetHuman-schanteb's customer service issue with ROBLOX from May 2018

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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-schanteb's own words
**nomie was the account I had, but it was hacked. I’ve emailed roblox so many times but they wouldn’t respond after I sent the receipt. I’m just hoping they believe hat it’s my actual account and they would give me a chance to change the password on it. Please can you help me thank you.
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ROBLOX

Customer service issue
Reported by GetHuman-schanteb
May 28th, 2018 - a yr ago
I have an issue with ROBLOX too
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Seen by 8 customers so far
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Items needed
Account holder name
Billing address
Email address on account
Timeline
GetHuman-schanteb started working on this issue
May 28th, 2018 4:43pm
GetHuman-schanteb indicated the issue is not fixed yet.
May 28th, 2018 5:50pm
GetHuman-schanteb indicated the issue is not fixed yet.
May 28th, 2018 5:50pm