We have not yet received a mailing label to send back a defective item. My order numbe...

GetHuman1629379's customer service issue with REI.com from November 2018

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The issue in GetHuman1629379's own words
We have not yet received a mailing label to send back a defective item. My order number is A*********. We did receive the *nd coat, which the rep promised to have inspected for the zipper problem. The *nd coat still has the zipper that is sticky in *-* places at the top. We are willing to keep the *nd coat in hopes that repeated use will help, but want the reassurance that we can return it if it gets worse!
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REI.com

Customer service issue
Reported by GetHuman1629379
Nov 26th, 2018 - 10 mons ago
I have an issue with REI.com too
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Seen by 3 customers so far
Similar issue to 49 others
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Timeline
GetHuman1629379 started working on this issue
Nov 26th, 2018 6:02pm