Was visiting Utah in August of ****. Purchased new North Face shoes from the REI***, Sa...

GetHuman1182987's customer service issue with REI.com from September 2018

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The issue in GetHuman1182987's own words
Was visiting Utah in August of ****. Purchased new North Face shoes from the REI***, Sandy, UT store Aug **, ****, with tax $***.**. Sometime Nov, Dec, Jan shoelace support loop ripped off. I was living in Maryland (**** Boyd Dr Edgewater, MD *****) and called customer service. You sent replacement shoes and I sent the old shoes back. The new shoes experienced the same issue this week. Now that I am living in Utah, I went back to the same store to exchange for a different model North Face shoes. I did not have receipt, and even though my bank statement shows payment, they would not credit my exchange* I had to purchase the new shoes. I would like you to reimburse my CC or issue reimbursement. North Face and REI always stand by their products. I have receipts for new purchase, bank statement for CC ending in ****. My cell is ***-***-****, email *****@***.com, new address ***** S Eagle Crest $*,Draper, UT *****.
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Customer service issue
Reported by GetHuman1182987
Sep 22nd, 2018 - 6 mons ago
I have an issue with REI.com too
Seen by 2 customers so far
Similar issue to 37 others
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GetHuman1182987 started working on this issue
Sep 22nd, 2018 12:55pm
GetHuman1182987 indicated the issue is not fixed yet.
Sep 24th, 2018 2:20am