I have always used Priceline for my travel & Hotel. Always asked for lower star but Pri...

GetHuman-bankmoni's customer service issue with Priceline from August 2018

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The issue in GetHuman-bankmoni's own words
write a complaint on the hotel ... I have always used Priceline for my travel & Hotel. Always asked for lower star but Priceline always upgraded me to the best. I was always happy with Priceline. On August *th I checked into the hotel and the Hotel is about ** floors with only one elevator which is very small lucky to have * thin people in at once.Waited more than ** minutes to get in. When we checked into our room the garbage under the sink was over flowing, the seams on the metal molding on the carpet was open and sticking up. I hit my toe on it and ripped my toe. No one answers the phone if anything is needed.We stayed * days but couldn't get extra towels or soaps. It was a very bad experience.*Further more they were charging us $**.** a day to use pool and Jacuzzi when right across the street is the beach. When I asked about the charges I was told that Priceline should have disclosed this to you. They told me that we have asked Priceline several times to disclose the extra charges but they don't.
this was frustrating because I didn't get what I expected.
please send an email to me. I also have photos which I would lik to send to Priceline
I have been a customer since ****ish
talked to customer service and they told me to send an email
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Priceline

hotel & flight
Customer service issue
Reported by GetHuman-bankmoni
Aug 27th, 2018 - 3 years ago
Fixed
Seen by 14 customers so far
Similar issue to 2794 others
0 customers following this
Items needed
Priceline Trip Number
Billing address
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Timeline

GetHuman-bankmoni started working on this issue
Aug 27th, 2018 11:08pm
GetHuman-bankmoni indicated the issue is not fixed yet.
Aug 27th, 2018 11:10pm
GetHuman-bankmoni indicated the issue is not fixed yet.
Aug 28th, 2018 12:47am
GetHuman-bankmoni indicated the issue is not fixed yet.
Aug 31st, 2018 5:45am

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