Priceline Customer Service Issues

I've been on the phone for hours now trying to resolve an issue with my reservation. Despite not selecting any additional deals, the location provided in the confirmation is incorrect. The address was only revealed after attempting to extend my stay, which led to the discovery of the mistake. Customer service insists that I selected the wrong location, but I did not. I am struggling to communicate with them due to language barriers and poor sound quality. I urgently need to speak with an American representative to rectify this situation. It is unacceptable that I was misled by the website and now cannot make changes or receive a refund for the booking. My name is Troy Betts, and my trip details are [redacted]0 or [redacted]82. Please contact me at [redacted] for assistance.

I completed the booking process but did not see any confirmation of my reservation. Frustrated that I was unable to find my trip number despite filling out the information. I was provided with a phone number to contact customer service but have been unable to reach a human representative. I have booked through this platform before using a Priceline password. I would appreciate assistance in locating my trip number or confirming my reservation. It would be helpful to have clearer instructions on how to finalize my booking or receive confirmation. If there is a way to speak with a customer service representative, please call me at [redacted].

I attempted to book a car rental, but received an error message after submitting my information. Subsequently, I unintentionally made three reservations due to the error. Despite reaching out to Sixt and Priceline for assistance, I have not received a response from Sixt, and Priceline advised that only Sixt can cancel the reservations, potentially incurring fees. I believe I should not be charged for canceling two reservations made in error. The reservation numbers in question are [redacted]-[redacted]-[redacted]-37 and [redacted]-[redacted]-[redacted]-40.

Good morning, I made a reservation through Priceline for a NYC hotel for one night on Monday, 7/23. I needed to cancel or change the reservation the very next day. I understand there are restrictions, but I booked a hotel on the list with "free cancellation" and tried to resolve this within 24 hours. The hotel directed me to Priceline, but Priceline mentioned they needed a manager's authorization, which would happen on Tuesday morning, 7/24. I hope to find a compromise, perhaps a credit from either the hotel or Priceline for a future booking. A refund may not be possible, but a credit would be appreciated. Please advise. Thank you. Lisa

I am visually impaired and rely on Jaws screen reading software. Unfortunately, I encountered accessibility issues while trying to check prices and availability for a rental car for my upcoming trip to Minneapolis St. Paul this weekend. I need a rental car for my driver and me from tomorrow, July 25, until the evening of Saturday, July 28. Kindly contact me at my office landline, [redacted], or on my cell at [redacted] (please text as my cell reception is poor at work until 5 PM Mountain time). Thank you.

It has been quite challenging to connect with a live representative. I made a reservation through Priceline for a room at Days Inn & Suites in South Gate, CA. Shortly after booking, I attempted to cancel the reservation, but Booking.com kept transferring me and couldn't locate my booking. The hotel promptly canceled the reservation, but I am still awaiting a refund of $[redacted]. My trip number is [redacted]0, and I can be reached at [redacted] The reservation was made on 7/20/18 at 6:24 p.m. and canceled at the hotel at 6:40 p.m. Despite speaking with multiple representatives until midnight, I have not received any assistance or refund. I find this experience to be incredibly frustrating as I just want to secure another accommodation. The contact number is [redacted].

I made a reservation for a rental car through Sixt at Minn/St. Paul Airport 44 days in advance. Upon arrival, I was informed that they did not have the Malibu that I had reserved and instead gave me a smaller Sonata, which costs less. Despite paying in full for a full-size car, they only had the Sonata available. When I asked for a refund, I was directed to contact Priceline, who I had paid with my Priceline credit card over 40 days ago. Currently, I am in Independence, MN, driving a car I did not choose or prefer for a week. I have another trip scheduled for November 1st to LA, so I hope this issue is resolved quickly. Otherwise, there may be further consequences. - Ernie A.

I had a frustrating experience with United Airlines recently. I missed my connecting flight from San Francisco to Oregon because the flight was late and there was no gate listed on my transfer ticket. Despite the record showing only a 5-minute delay, the plane had not even arrived at the gate by the time I got there, and due to my seat in the middle of the plane, it took another 15-20 minutes to deboard after arrival. With no gate specified on my ticket, I had to locate the departure gate myself, only to find out the plane had already left with no flight information provided. Thankfully, after visiting customer service, they issued me a new ticket for the next available flight.

I made a booking for a round trip to and from Chicago for August 17-19. The booking involved two different airlines, and I purchased insurance. I received one invoice and Trip # [redacted]5. The issue is that the insurance only applied to the return flight. I have called multiple times, but customer service keeps insisting that since I booked two different flights, I needed to purchase two separate insurances. This is incorrect. I booked one trip for August 17-19 with insurance, paid one price on one invoice. Priceline should either update my insurance coverage or refund my entire trip. I am having difficulty finding someone on the phone who understands how the booking process works on the Priceline app.

My spouse made a car rental reservation through Priceline with Avis. The booking showed $[redacted] for a week, but at Avis, they were charged $[redacted] twice in addition to the $[redacted]. The Avis employee, Debbie, mentioned that Priceline gave the wrong rate. Unfortunately, our credit card is now significantly overdrawn due to this discrepancy. Despite returning the car today, Debbie insisted on charging the full price instead of honoring the Priceline reservation. To resolve this matter, contacting my spouse at [redacted] would be preferable. Thank you.

I made a booking for a round-trip flight for four travelers departing from Newark on Spirit Airlines on August 9 and returning on August 13 on American Airlines. The total cost of the trip was approximately $1,[redacted]. However, after completing the payment process, I encountered an error message on the Priceline website instructing me to select alternative dates. Uncertain about the status of my purchase, I checked my account to discover a $[redacted] charge for the return flight on American Airlines. I contacted Priceline's [redacted]-number for assistance. The automated system indicated that due to "restrictions" on my card, the transaction did not go through. I am requesting the immediate release of this hold as my trip was not confirmed but my card was charged for the return flight, which is inconvenient. I urgently need to rebook the original four-person flight. Please provide a prompt resolution. Thank you.

I made a booking using the Name Your Own Price option for a 3-star hotel in downtown Detroit. I placed a bid of $[redacted]. However, the hotel I received is located 3 miles outside of downtown in an unsafe area with recent criminal activity. After calling customer service and spending an hour on the phone, they mentioned they couldn't assist with changing the reservation. I am reaching out in the hopes that you can cancel the booking and issue a refund, considering the safety concerns. The reservation number is [redacted]. If possible, I would appreciate switching to a different hotel within a mile of downtown to ensure my safety.

We made a reservation last night for the first time, and we are very disappointed. We found a hotel in the Latin Quarter in Paris for $[redacted]. We tried to pay with our credit card, which has never had issues, but we kept getting a failure error. We then tried to book a hotel in the 9th district, near St. Lazare metro station, and this time the payment went through on the first try. Sadly, the hotel was far from St. Lazare, which was misleading. We feel the first listing was fake because the payment went through easily after switching listings. Our first experience with Priceline has been a disaster. It seems like the errors with the credit card authorization were false. The only difference between the successful and unsuccessful attempts was the listing. It's frustrating to end up booking something different from what we initially wanted, led by an unreachable listing.

Hello, my name is Romeo. I had booked a midsize SUV online for a week but upon arriving at Toronto airport on August 2nd, I was informed that the car was not available. Despite my request, the front desk attendant offered a premium car with a 10% discount instead. While driving the VW, I faced issues with the engine stalling when applying brakes. Consequently, I had to park the car at my sister's house due to safety concerns. I would appreciate it if Priceline could swap the car and deliver it to my sister's place in Scarborough, as I am hesitant to drive it back to the airport. I hope to hear back soon as we plan to visit Niagara Falls tomorrow. Thank you.

Last night, we stayed in a hotel booked through Priceline. Upon arrival at midnight, they didn't have the correct room for us; we, 2 adults, and 1 child, were almost put in a one-bed room. After 5 failed attempts to find a suitable room, we were accommodated. Their faulty phone system kept ringing, disturbing our sleep until I finally unplugged it. Additionally, the tub had a missing seal, allowing mildew to accumulate causing flakes to fall out with water contact. The hotel manager was aware of the issues and offered a discount, but since we booked through Priceline, it was not possible. This negative experience, the second one booked through Priceline, makes me hesitant to use the service again.

I recently tried to book a room at SureStay Plus Hotel by Best Western via Priceline. Unfortunately, after entering all my details, the page stopped loading. Assuming it was a temporary issue, I waited and even called the hotel directly, only to find out others were experiencing similar problems booking through Priceline. I was advised to log out and book directly due to limited room availability. I specifically asked if Priceline would charge my card upon logging out, and I was assured they wouldn't since it was just a reservation hold. However, to my surprise, I checked my bank account and noticed a charge for 3 nights instead of the actual 2-night stay.

I recently encountered an issue with a transaction on Priceline.com, Inc. There seems to be a discrepancy with a hotel booking I attempted on July 26, [redacted], where a payment of $[redacted].04 was authorized but the room was declined and canceled. Despite this, the authorization has not been canceled. I'm concerned about the delay in releasing the authorization, especially since I had to make alternate arrangements for my trip due to this mishap. Both Priceline and PayPal seem to be redirecting responsibility to each other regarding the cancellation of the authorization. I hope to get this matter resolved promptly as the authorization is causing financial strain, leading to negative bank account balance and stress. I am contemplating taking legal action if this issue persists. Any assistance in canceling the authorization and clarifying the situation would be greatly appreciated. Thank you for your prompt attention to this matter.

I made a hotel reservation and had difficulty with paying using my credit card. After several attempts, the agent informed me that the payment went through for $[redacted].41. When I arrived at the hotel, I was informed that Agoda had cancelled the booking due to suspected fraud with my card. I verified the charges on my bank account. Unable to reach a person at Agoda, I contacted my bank to dispute the charges. Eventually, I spoke with a representative at Priceline who mentioned the connection between their company and Agoda. The whole situation caused me a lot of frustration, especially while traveling. Despite my extensive travels, I will not be using your services again. I hold Agoda responsible for this experience and have resolved the matter through Priceline.

We informed them about our late arrival, but we couldn't access the room. Forced to book a hotel across the street and pay, we followed instructions from a stranger who called the hotel for us. We lack phone service to contact the property. Upon notifying them, they mentioned the 21:00 reception closure and suggested canceling if we couldn't call. We will not be staying there. We expect a refund for our troubles as conscientious customers. We find the situation unfair as we paid double due to not being able to access the room. We feel deceived and out of pocket for a night's stay we couldn't use.

During our flight from LAX to Minneapolis, my family paid an additional $[redacted] to ensure we could sit together. Despite this, the airline seated us separately next to strangers. We felt disappointed as we wanted to be close to ensure everyone's safety during the night flight. Unfortunately, the airline refused to refund us for the seating issue. Booking through Priceline, we were unaware of the airline's $40 charge per checked bag. This unexpected fee resulted in an unplanned extra cost of $[redacted] to transport our luggage back. This situation left me frustrated as I had not budgeted for the additional expenses. If this fee was disclosed beforehand, we would have made a different choice. I am seeking a refund for the seat separation fee, as it would help offset the unexpected charges we incurred for our luggage transportation.