Priceline Customer Service Issues

I made a hotel reservation on August 1 (trip number [redacted]-[redacted]-[redacted]-91) for a stay from August 2 to 4 in Chicago. After being dropped off at a conference, my family faced an issue with the hotel having no record of our booking. I managed to resolve this through an online chat with Priceline during the conference. However, upon reviewing the credit card bill, I discovered that both Priceline and the hotel had charged my mother's card. The hotel charge was $[redacted].82 less than Priceline's charge. Despite receiving a billing receipt from the hotel showing no additional charges, a Priceline representative had the hotel reverse the charge without providing a confirmation number, only mentioning that the manager Tony would handle it. I request a reimbursement of the $[redacted].82 difference between the hotel and Priceline charges, as booking directly with the hotel is significantly cheaper. I seek prompt assistance from a representative regarding this matter.

Hello, my name is Tim Podaras. Recently, I had a flight with Swiss Airways from Newark Airport to Athens, Greece, booked through Priceline. At customs and during check-in, everything went smoothly. However, when boarding the plane, we were removed because they claimed our passports had expired on December 23, [redacted]. I contacted Priceline for an explanation as to why they did not inform me of this issue when I booked the flight, but they stated it wasn't their responsibility. I requested a discount or even offered to pay extra to rebook, but I was denied as it is against policy. Despite booking hotels, airfare, and cars through Priceline in the past, I was disappointed to receive no offer of discount or assistance and found their customer service lacking. I plan to share my experience on social media to inform others of the ordeal and the embarrassment of being removed from a flight.

I recently rented a room that was advertised as having a luxurious tub and being a smoking room. However, upon arrival at Econo Lodge in South Riverside, CA, I discovered that the room had a standard bathtub and was not a smoking room. I was then charged a $25 smoking fee, despite not receiving what I had booked through your service. I would like to address this issue and request a refund due to the error made either by your service or the hotel. I booked a smoking room with a large tub through your service, and it is disappointing to have encountered these discrepancies. The $25 fee is significant for me as a part of my budget, and it was supposed to be a saving, not an extra cost. I hope to resolve this matter promptly, possibly by receiving a refund for the smoking fee. I will be seeking assistance from Priceline, where I made the booking. This experience has been particularly challenging for me, considering I have a limited income due to my disability and rely on careful budgeting for my monthly expenses.

I made a reservation through Priceline #[redacted]-[redacted]-[redacted]-86 and Sixt #[redacted] back on May 19. After paying $[redacted] in advance, I discovered I overpaid for a car listed at $[redacted]/$[redacted]. I want to cancel without a 3-day penalty and get a refund or a different car without the extra charge. It's frustrating that despite reaching out to both Priceline and Sixt, I'm stuck in-between with no resolution. The back and forth between you two is not ideal, especially when no one takes responsibility for the overcharge. I've been patient but I expect better customer service from both companies going forward.

Hello, my name is Robbie Pitari. I had made a reservation at the Shilo Inn in Medford with the confirmation number [redacted]. The reservation was for 2 rooms with the following room numbers: Room 1, [redacted]82 and Room 2, [redacted]86. Unfortunately, our softball tournament was cancelled due to the Northern California fires and I-5 closure. We were supposed to check-in today on 9/7/[redacted]. When I contacted the hotel to cancel, they would not refund our first night and stated that only 1 night was booked. They advised me to reach out to you for a refund for the second night in both rooms. I have been trying to contact Priceline customer service at 1-[redacted] with no success. I made the reservation on June 17, [redacted], and provided all the necessary information. I want to secure a refund for the second night in both rooms that were charged to me despite the hotel stating they were not reserved. Please assist me with this matter.

I have encountered issues booking flights on Priceline on multiple occasions due to credit card rejections. It has been frustrating as I proceed from Kayak to your website, input all the information, and then receive a "card rejected" message. Despite my credit cards being accepted elsewhere, I faced the same rejection using a Chas Sapphire Reserve card with a $25k limit for a recent attempt to book flights worldwide. Although I like Priceline from past experiences and notice your advertisements on TV, I now avoid using your services due to this recurring issue. I wanted to provide some feedback in the hopes that it can be resolved.

Good evening, I am emailing to address a recent issue with my car rental reservation with Budget Car Rental. Upon arriving at Lynchburg Regional Airport, I was informed that no vehicles were available despite having a confirmation number. This unexpected situation compelled me to take an Uber to a nearby hotel, where I am currently awaiting a resolution. Unfortunately, I may encounter additional challenges with my hotel reservations in a different city and my scheduled business obligations. I am eager to discuss this matter further and explore potential compensation for the inconvenience caused.

Today, I was searching for an affordable hotel for my daughter and her three sons, the youngest of whom is terminally ill and requires a wheelchair and is almost completely blind. They are in town due to treatment at Children's Hospital, and we are all from Louisiana. I came across a room at Courtyard Shadyside for $90, but after filling out the information, it redirected me to a Days Inn in a different location. I canceled immediately, but they kept half of my money. After numerous calls to Priceline and speaking with a representative named Katie, who seemed automated, I eventually booked the Shadyside hotel for over $[redacted]. Despite my efforts to rectify the situation, I could not find an affordable hotel close to the hospital. I ended up booking a room, albeit not as good a deal as before, and now Priceline owes me $85. This has placed a significant financial strain on us, and I am seeking assistance to resolve this matter with Priceline.

My partner and I had to cancel our weekend trip due to the hurricane, so we opted for a staycation near Alexandria/National Harbor with a pool and hot tub. We booked through Priceline based on details from the hotel's website. Upon arrival, we discovered the pool was permanently closed, which was disappointing as it was the main amenity we wanted. Customer service at Priceline was unhelpful, providing no solution or apology for the discrepancy. We are longtime customers and this experience has left us feeling disrespected. Unfortunately, the lack of accountability and poor customer service means we will not be using Priceline in the future. I will be escalating this issue further, and I expect a response that addresses the situation appropriately.

I made a hotel reservation through Express Deals for Reading, PA, selecting The Reading Inn for Friday, September 14th. Unfortunately, upon arrival, the hotel was overbooked and the room provided was not a double as requested, forcing my friend and me to share a king bed. The hotel did not meet the expected 3-star standard as advertised on Priceline.com. The most concerning issue occurred the next morning when the power went out in our room, leaving us unable to use our hair tools and apply cosmetics. Despite reporting the issue, maintenance was not available for at least an hour, which was unacceptable. While neighboring rooms had power, no resolution was offered before we had to leave for our event. As a result, I am seeking a refund for the inconvenience.

I understand that your policy does not allow refunds, which I respect. However, I am disappointed by the disrespectful behavior I encountered from the Assistant General Manager, Kimberly, at Hampton Inn in Matthews. Due to medical issues, I was unable to stay on September 21, [redacted]. When I explained this to Kimberly, I felt she was confrontational, and I had to try to calm the situation down. As a Marine Veteran and U.S. citizen, I believe I deserved more respect when informing the hotel of my situation. I was worried that my room might not be released for rent, but Kimberly's tone was dismissive. Despite reaching out, I have not received an apology from Hampton Inn, and it seems they are unwilling to admit any fault. I wanted to share my experience to raise awareness of the poor customer service I received. My confirmation number is [redacted]50. Thank you.

On 9/12, I contacted Priceline to reserve a room at the Santa Clara Biltmore Hotel for 11/1 at the quoted price of $[redacted]. The representative experienced card transaction issues and mentioned a system problem at Priceline, advising me to call the next day. The following day, another representative named Edwin or Edwick attempted payment with two cards but faced the same issue. After consulting my card companies confirming no card problem, I was informed of a Priceline reservation system issue. I booked at full price based on assurance that the rate would be adjusted once the problem was fixed. Despite a promised callback from Edwin or Edwick that week, I received none. In a recent call, a representative named Dylan and Supervisor Ashley stated that the original quoted price was unavailable and the reservation could not be canceled. Despite nearly three hours invested and unfulfilled promises of contact, Ashley's attitude suggested I was being deceitful. My concern is not just the $60 price difference but the company's failure to honor commitments. I value companies that rectify errors promptly and prioritize customer satisfaction. However, this experience with Priceline left me questioning their business ethics and reliability.

I recently had a flight booked through Priceline and unfortunately encountered a cancelation of my connecting flight. This led to a significant disruption in my travel plans, leaving me stranded in Belgium for two days. Missing out on this time with my family was truly disheartening, as it was a short vacation I had been looking forward to. Additionally, the unexpected expenses incurred due to international phone usage during this ordeal were quite hefty. I am looking to Priceline for a resolution to this unfortunate situation. I am hopeful that they will not only reimburse me for the flight cost of $[redacted] but also provide compensation for the distress caused and the additional charges for my phone usage. I trust in Priceline's reputation for great customer service and am counting on them to address these issues promptly and fairly.

I reserved a "pet friendly" room, but the hotel was not informed. The fine of $[redacted] was unexpected. Although my itinerary indicated "pet friendly" and "paid in full," this was misleading. I was charged an extra $20 daily ($40 total) and fined $[redacted] on top of the full payment. The hotel blamed Priceline for the error and advised me to resolve it with them. I am seeking a refund of $[redacted] to cover the fine and additional charges. If my itinerary had accurately reflected the room's status and if the hotel was not pet friendly, I would have been alerted to the issue. Unfortunately, I only received assurances that all was in order until it was too late.

I made a reservation for a car, but my card was blocked by my bank due to suspected fraud. After contacting my bank to remove the block, I tried again and noticed the rate had changed without my consent. Additionally, the requested protection was not included. The company claimed they couldn't assist me. I needed the car urgently for a burial in Ohio and was financially strained due to this unexpected issue. This experience has left me feeling upset and stressed, especially during this difficult time. Despite being a repeat customer of Priceline, I am disappointed with their service and do not plan to use them again. I have a popular blog with a strong following, and I intend to share my negative experience to warn others about the company's practices prior to burying my loved one. The situation has left me frustrated after multiple interactions with them.

Priceline trip number: [redacted]-[redacted]-[redacted]-72 Hotel: Titan Times – Xian, China Stayed 2 nights from September 6 to September 8, [redacted], for C$[redacted].78. Upon arrival, the Titan Hotel was unable to locate my reservation with the confirmation number provided. On September 6, contacted Priceline via online chat where Janet and David briefly assisted me before disconnecting due to poor wifi. Back in Canada, reached out to Priceline customer service. They mentioned investigating with the hotel and following up with me, but I have not heard back yet. I have 2 screenshots of the online chat and a receipt from Titan Hotel showing a new booking. Requesting an email address to forward evidence. Thank you.

Concerned Customer at Priceline I have been a loyal Priceline customer for 17 years, making hundreds of reservations for cars and hotels over this time. Recently, after a disappointing stay at Ramada Fargo, I reached out to Priceline customer service seeking a resolution for the unsatisfactory conditions I encountered. The response I received was subpar; I was advised to directly address the issues with the hotel management and the only assistance provided was a call from the Priceline agent to the Ramada staff. I was informed to follow up on the 26th to explore the possibility of a refund, which left me feeling dissatisfied with the experience. The noise and uncleanliness of the hotel did not align with the expected standards of a 3-star establishment. Despite the courteous demeanor of the agent, there were language barriers that hindered effective communication. As a longtime customer, I believe that the circumstances warranted a refund and expected a higher level of professionalism from Priceline in handling this matter. I can be contacted at [redacted] if further information is required. Thank you for your attention to this issue. Best regards, Phillip Z.

Upon arriving at the Sheraton Philadelphia Society Hill with a confirmed reservation (C[redacted]40) for 2 nights in 1 room, we were shocked to discover there was no room available for us. After having to pay for the first night again and being informed there was no room for the second night, Priceline refunded me with an additional 20% for the inconvenience. Despite using Priceline since [redacted] without issues, this experience has left me dissatisfied. How could a confirmed reservation not result in a room being available upon arrival? The lack of explanation from Priceline and the inconsistency in booking availability has me questioning their reliability. I even suspect that the hotel's reluctance to honor the $[redacted] room rate I initially booked may have contributed to this issue. The Priceline agent's inability to clarify what occurred has left me feeling let down by their customer service.

I made an error in my booking on trip.com and need to cancel it. I have been trying to reach out for assistance as I don't have the correct 9 or 11 digit code since it was booked through trip.com. The hotel, Wyndham Garden Baronne Plaza, has confirmed they are willing to cancel within 24 hours. I spoke with Alicia, the operations manager, who said they need a call from trip.com to proceed with the cancellation. Please cancel my booking from October 22nd to 25th without any charges as per the hotel's policy. I have been attempting to resolve this with trip.com for 12 hours now. My trip.com booking number is [redacted]. Your prompt help in canceling this booking would be greatly appreciated. Thank you. Amy S.

I recently found out that my flight was rescheduled without prior notice, causing it to fall a day before my intended vacation. After nearly two hours on the phone with your company, I am disappointed by the lack of assistance. I am now faced with the burden of having to book a new flight within 48 hours of my trip. It's frustrating that despite being in contact with a supervisor, my issue remains unresolved. This experience has left me with little faith in your services and I intend to share my negative experience with others. Moving forward, I will be seeking alternative travel arrangements to avoid similar inconveniences. Regards, Janine B