Hi,**My name is Plamen Angelov and I'm a Postmates driver. *When I have order from Chil...

GetHuman-pangelo's customer service issue with Postmates.com from November 2018

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The issue in GetHuman-pangelo's own words
Hi,**My name is Plamen Angelov and I'm a Postmates driver. *When I have order from Chili's to deliver, there is always, but really ALWAYS a problem with them! *I'm not supposed to know every restaurant menu in tiny details. I get the information from the Postmates app. If there is a combo or specific menu, they should know what to put inside, right? I'm not their team member, but yours! When they forget to put some part of a menu or combo in the bag, I'm the person who meets the customer and return back to them. They do not pay me this waisted time, you too! Even, you are sending me reminders that I have to complete my delivery!*I don't like their service at all. I have to wait every time *** minutes for every order. They have ** people there shuttling in the to go section and no job done. The are very, very slowly and I don't know why!*I do not recommend this restaurant to my friends. *Today I had forgotten chips for one of my deliveries, customer insisted that there is a chips in the Combo and I returned back to Chilli's to take it and deliver again. Who is going to pay this to me?

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Postmates.com

Customer service issue
Reported by GetHuman-pangelo
Nov 30th, 2018 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 19091 others
0 customers following this

Timeline

GetHuman-pangelo started working on this issue
Nov 30th, 2018 1:17am

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