Postmates Customer Service Issues

I made an order for delivery from a Starbucks to my address at 16 Verona St in Jamaica Plain, MA. The website indicates it was delivered, but I have not received it. I contacted Postmates support, and the representative mentioned they tried to contact me, but I did not receive any calls or messages. I had been outside waiting with no cars passing by. Support sent a message implying the error was mine and stopped responding to my messages about a refund or new delivery time. When I tried to contact Postmates again, it said I could not submit another request form and considered the issue resolved. I am requesting a full refund for my order.

Hello, my name is Mary and you can reach me at [redacted] I tried Postmates for the first time based on friends' recommendations, but unfortunately, my experience was a disaster. I ordered from a Chipotle nearby due to a recent knee surgery that made it challenging for me to walk over. The order was repeatedly delayed five times, with 25 minutes, then 15, another 15, and finally 5 more added to the delivery time. After contacting Chipotle for insight, they shifted the blame to Postmates and offered no further help. The delivery arrived 2 hours late and missing two orders. I am deeply disappointed by this frustrating experience. I hope that my concerns are addressed with care and urgency. Thank you for your attention to this matter.

Subject: Delivery Service Confusion I encountered an error when trying to contact [redacted] as the email address could not be found. The system returned an error stating that the email account does not exist. I need clarification on my application status with Fleex, represented by the green logo, and Postmates with the black logo. After facing delays with Fleex, I switched to Postmates, received the Postmates card, activated it with the received funds, and now have a transaction from Postmates in my bank account. I am unsure if both companies are related and if Postmates is solely for purchases, not deliveries like I intended. I have a screenshot of my application status and would appreciate a prompt response on this matter. Thank you. Tahidy Jimenez, Grupo Veneto.

The deluxe backpack I received from Postmates greatly assisted me but sadly got stolen from my scooter. I work diligently to maintain a high average rating of 4.8, however, accepting stacked orders led to delays and low ratings. I now only take one order at a time, and my rating is improving. Despite skipping late-night orders, I often end up accepting them due to a shortage of drivers. As a devoted driver, I hope Postmates can show loyalty to me by providing a replacement for my stolen bag.

I had an order yesterday from Toscanova restaurant that was not delivered. There was no attempt made to deliver it. I reside in an area with cameras and security guards with witnesses confirming that Roderigo, the Postmate, did not show up to deliver my meal. Subsequently, I placed another order with Toscanova, only for it to be canceled by Postmates. I request a full refund for the undelivered first order and seek to avoid charges for the second canceled order. Being a loyal Postmates customer for years, I frequently utilize your services, as evident from my order history. Kindly issue a refund and improve customer service. Your attention is valued.

As a dedicated delivery driver, I strive to provide excellent service to my customers. Lately, I have been facing significant delays in receiving delivery requests online. Despite my efforts to report this issue to Postmates through the help center, the responses I receive suggest basic troubleshooting steps like restarting my phone or updating the app, which do not address the root cause of the problem. On the 20th of November, I spent 3 hours online and only received 3 delivery requests, despite being in a high-traffic area with my settings correctly configured. Postmates disabled my access to the help center, making it difficult to seek assistance. Even after waiting an additional 1 hour and 20 minutes in my car, no more deliveries came through, resulting in a total of 3 deliveries in over 4 hours. The following day, the lack of requests persisted, specifically during the time I usually work. These actions are disrespectful, rude, and unacceptable. I take pride in my work and rely on platforms like Postmates to support me as a single mother providing for my child.

I recently worked for Postmates until the end of last month. While delivering an order, I mistakenly parked in front of the wrong address where an elderly lady was sitting. When I realized the mistake, I moved my car and tried to contact the actual customer, a woman. However, a man ended up receiving the order, but he was very disrespectful and aggressive. Despite my attempts to show him the correct address and verify his name, he was rude. The situation escalated, and I unfortunately lost my job. I believe it was unfair given the circumstances. I would like to discuss this incident further as it was a difficult situation dealing with disrespectful customers and being sent to the wrong address. I'm unsure how to handle such situations when customers are uncooperative and hostile.

When I signed up, I intended to pay for one month of Postmates after the free trial. However, I was mistakenly charged for a full year. I have only used the service on the first trial day and have had issues with overpriced orders and incorrect deliveries since. I had planned to pay monthly to assess if I wanted to keep using it, but being forced into a year-long subscription that I'm dissatisfied with is frustrating. I expect to be billed for this month, but I do not wish to keep paying for a service I'm not happy with or confident about recommending. Thank you, Katie F.

I have noticed unauthorized charges on my debit card from Postmates on November 23, [redacted], totaling $60.19, $54.28, $42.52, and $38.60. I haven't made any purchases through your app and would like to identify who is using my card details. My name is Veronica G. and the last four digits of my debit card used are [redacted]. I am requesting information regarding the person who placed the Postmates order, the delivery recipient, and the delivery person. I trust that your system can provide details on these transactions. I am concerned about the illegal activities involving my account and believe prompt action is necessary. The deductions have affected my ability to pay bills on time. I am demanding not only the refunded amounts but also compensation for the inconvenience caused. Please address this matter urgently. If there is no resolution, I request contact information for your manager/CEO. You can email me at [redacted] or call me at [redacted]. Thank you.

My name is Matthew P., the assistant manager at Zaxby's on [redacted] North Druid Hills Road, Decatur, Georgia, and I would like to address an issue with one of your couriers who recently visited our store. The order consisted of Three Nibblers and a Basket of Fries with zax sauce, placed around 9:15 PM EST. Our protocol is to have couriers show us the order on their phones for accuracy. Unfortunately, this particular courier refused and was quite rude to myself and my cashier. This behavior is concerning as it could lead to order errors and dissatisfied customers. With the increase in Postmates orders, I kindly request that this behavior is addressed with the courier to avoid future incidents. Thank you.

I used Postmates to order Olive Garden but received the wrong items, missing the Tour of Italy dish. Postmates customer support only offered me a $5 credit via automated responses and closed my complaint without resolving the issue. I've tried to speak with a representative over the phone to request a refund for the missing meal, but my requests were ignored. If my meal isn't refunded, I will consider legal action for the service I paid for but did not receive.

I recently placed an order with Portofinos Restaurant for three items. I ordered Stuffed Shells for $8.45, Mozzarella Sticks for $7.75, and a Large Calzone that should have been $9.25, with an added $3.00 for the large size, totaling $12.25. However, I was charged $23.85, which is significantly higher than expected. This incorrect pricing is misleading and disappointing. Additionally, I was charged an $8.01 service fee because the restaurant is allegedly not within your network, even though this information was not clearly stated on the website. Furthermore, I noticed a previous order also had an unexpected service fee of $12.13. Please address these pricing discrepancies as they do not align with the fair representation that Postmates claims to uphold.

I encountered a problem with my Iroha sushi order when the driver informed me the restaurant had an hour wait and he couldn't wait. Despite my request to cancel, he mentioned he couldn't do it. This is the second time in a week I've had an issue with your drivers. I had to cancel and reorder from another restaurant as my family was waiting to eat dinner. I'm disappointed and feel it's unfair to be held accountable for the canceled order due to the driver's behavior. Please get in touch with me promptly to resolve this. I'm a long-time and loyal customer, and it's disheartening to experience this. I'm anticipating a swift resolution.

I have a critical issue that needs immediate attention. My name is Joseph Walker, and I recently used the Postmates app for the first time. A few weeks back, I placed an order for a relative using their card for payment. However, the card was charged $95 for a subscription that I was not aware of. I later discovered that the charge was for an unlimited plan, which I did not intentionally sign up for. This has caused distress as this purchase was meant to be a one-time order, not a subscription. I kindly request a one-time refund as a gesture of goodwill, as we selected your company over others and did not anticipate this situation.

Hello, my name is Jaeson Moore, and I encountered a serious problem with a recent delivery from Postmates. I scheduled a delivery on 11/24/18 from Jersey Mike's Subs in Palmdale, California to my home at [redacted] Caleandra Street. Unfortunately, the driver, Taneka W., did not deliver the food I paid for. Despite her claim of delivery, my security cameras showed that nothing was received. I was disappointed when she requested a tip for a job she didn't accomplish. Subsequently, I reached out to Postmates and was informed by Aaron S. that the order wasn't fulfilled due to alcohol verification, which I did not request. I am frustrated and seek a full refund for the undelivered order. I rely on Postmates for their professionalism, but this incident must not be repeated. Action needs to be taken to prevent such occurrences in the future.

On November 18th, while working for Postmates, I initiated an instant transfer to my bank account and have not received any confirmation email or the money in my account. This is a singular occurrence. Despite reaching out to fleet support since the 19th, I have been stuck in a loop. The responses I receive ask for more time, direct me to my bank, or claim the transfer already went through. However, the funds from November 18th have not appeared in my bank account, and my bank has no record of this transfer. It is crucial that someone investigates this issue promptly as it pertains to my only deposit on that specific day. I understand the process can fail, but the lack of resolution is unacceptable. I have already invested my resources, including gas and car maintenance, to work for Postmates, so I anticipate prompt payment. My urgency is due to the prolonged wait. If this matter is not resolved soon, I may have to reconsider working for Postmates.

I encountered several issues with my recent Postmates experiences. Firstly, I received an order that was extremely cold and of poor quality. I took a few bites before deciding to discard the $27 meal. Additionally, I lodged a complaint over a month ago but have yet to receive any response. Moreover, a membership fee was charged to a non-default card, resulting in an overdraft fee. I am requesting a reversal of the charge so I can update my payment information without the need to file a claim on the original card. I am a loyal member and frequent user of Postmates, and I would greatly appreciate any assistance in resolving these matters.

I placed an order for a sandwich at Subway around 7:50 p.m. While tracking the delivery, I noticed the estimated delivery time kept getting delayed. It appeared that the delivery person spent 30 minutes just picking up my order. I reached out via text, but received no response. About 15 minutes later, I decided to call. Tatiana explained she had just received my order four minutes ago and was struggling to locate the Subway. She then requested me to cancel the order. Despite her assurance that I wouldn't be charged, I ended up being billed $16 for the sandwich and an additional cancellation fee. The Subway is only two blocks away from my hotel, making this situation even more frustrating. I'm extremely disappointed with the service and the costs involved. I am requesting a refund promptly.

Hi there, My name is Judy Torres, and I recently placed an order at a local pizza place through Postmates. Unfortunately, there was an error with the order, and I tried to cancel it. Even though the order was canceled, I noticed multiple unauthorized charges on my credit card. I was only prepared to pay $22 for the pizza, but I see charges above that amount, including tips that I did not authorize. I have a good relationship with your company, and I expect this issue to be resolved promptly. I want to ensure that I am only charged the amount I originally agreed to. I appreciate your attention to this matter. Thank you.

I recently placed an order with Yogurtland for $34.00. I provided the correct address, [redacted] E Acacia Ave, Apt #2, Glendale, CA [redacted]. However, there was a mix-up with the Postmates delivery where the driver was sent to a different address near the airport. This error was not the driver's fault, but rather an issue on your end. I did not receive my order, so I am requesting a refund of $34.00. Given the inconvenience and additional expenses, I would appreciate a double refund or a credit. I was looking forward to a relaxing evening at home with my yogurt, but this experience has been frustrating. I would also like to receive complimentary yogurt delivery to make up for this mistake. Please address this situation promptly. Thank you.