Postmates Customer Service Issues

I contacted your support a few days ago and have not received a response yet. This is frustrating. If I do not hear from you today, I will escalate my concerns and file a complaint with the BBB. I ordered from Yogurtland and provided my correct address in Glendale. However, your Postmates system assigned a driver over 40 minutes away. I was charged but did not receive my order. I am disappointed with the lack of customer service follow-up. My evening was ruined by this experience. I demand a refund immediately, or I will pursue legal action. I spent $39, and I expect a double refund along with a complimentary replacement order. Please provide a refund code that I can use on Postmates. My name is Emily, and you can reach me at [redacted] or [redacted] Your prompt attention to this matter is appreciated.

Whenever I request help through the app and I'm told a call will come in about 5 minutes, I never actually receive a call. Additionally, when I select deliveries after receiving a notification, the app opens but there are no available deliveries within 3 seconds. I missed out on a guaranteed payout of $50 for 6/7 orders. I reached out via email but haven't received a response or call back. I'd appreciate a call to address these issues. A recent order was canceled immediately after payment, causing inconvenience to the merchant and myself. Unfortunately, it didn't show up as a canceled delivery in my history, so I couldn't provide evidence. I'm eager for feedback on how to share my opinion and reach a resolution with Postmates. Thank you in advance for your assistance. Best regards, Konockus S.

Yesterday, at 6:06 p.m. (ET), I placed an order for a cheeseburger at Rock Bottom Restaurant & Brewery in Bethesda, MD. By 6:30 p.m., it was still being prepared, and by 7:15 p.m., it had not yet been assigned a driver. After learning that my order had been waiting for almost an hour, I decided to cancel it as the only way to get my dinner promptly. The restaurant contacted Postmates requesting a refund for my replacement meal due to the delay causing it to be cold. I also believe I should receive a refund for the meal ($22.45) and the cancellation fee ($15.45) due to the unsatisfactory service provided by Postmates.

Hello, my name is Jesse W. I accidentally made two annual subscription payments to Postmates. When I attempted to use their services, my card was declined multiple times for a purchase. I attempted with a different account, but my card still couldn’t be authorized. I assumed that if my card wasn't accepted for a purchase, the subscription wouldn't be authorized either. I'd like to cancel and request a refund for the two charges of 95.88 each, as that money is meant for my upcoming rent. I apologize for the inconvenience and would greatly appreciate any assistance in resolving this issue. I can provide evidence that I have not used Postmates services since signing up.

I placed two orders on Postmates today. The first order was from 7/11, including regular and lime-flavored Hot Cheetos, a chicken sandwich, a Rice Krispy treat, and two Brisk beverages. Unfortunately, the lime Hot Cheetos and chicken sandwich were missing, and they delivered a spicy tuna sandwich instead. Later, I placed another order from Denny's for a double cheeseburger, totaling $21.48. After waiting nearly two hours with no food delivery, I contacted Denny's and was informed it was up to Postmates to resolve. The order was eventually canceled, with only $18 refunded from the $21 payment, leaving me with no refund and only store credit for future Postmates purchases. This experience has left me incredibly frustrated, and I doubt I will be using Postmates again.

Hi. This morning, the individual delivering my order knocked, but I didn't hear it. When she messaged me, I replied saying I was going out. Upon stepping outside, I saw the delivery person in front of me. I waved at them, but they backed out. I tried to get their attention by informing them that I was the person they had just messaged for Postmates, but they ignored me, closed the car window, and drove off. Despite my attempts to catch up with them, they continued to ignore me. I eventually stopped and called them, only to be hung up on. After trying to call again, I realized they had blocked my number. To make matters worse, they marked my order as delivered. This behavior is unacceptable. I reported the order as not delivered on the app, but the issue was marked as resolved without anyone actually contacting me. This treatment of customers is discourteous and disrespectful.

I placed an order at my selected address carefully, but the app changed it to a different address due to my geolocation. I tried to reach out to the driver numerous times, but they didn't respond, and the provided phone number seemed invalid. By then, the driver had collected the order and was on the way to the incorrect address. After delivering, the driver contacted me from a different number than the one displayed on the app. I paid $30 for the order, but I couldn't receive it because I couldn't communicate with the driver to explain or cancel the order in time.

I was a driver with Postmates until last month, the 16th, when my account got deactivated. I have yet to receive my remaining earnings promised to me on the same day. Although I am not looking to challenge the deactivation, I would like to receive the wages owed. Before deactivation, the app showed issues with my payment methods, both card and bank account, which I believed were manufactured by Postmates, as there were no real problems with either method. I have not been contacted about missing information and would appreciate knowing when I'll get the earnings held back.

This is my second time using the service, and I am extremely disappointed with my recent order. The driver didn't follow the detailed instructions to my property and failed to communicate his location, leading me to search around for him. The order seemed mishandled as one of the fried dumplings was missing, and the dipping sauce had spilled in the box, suggesting possible tampering. I have reached out to the restaurant, but they redirected me to contact Postmates regarding the issue. Spending $40 on a supposed convenient meal turned into a messy and unsatisfactory experience.

Hello, I'm Andrew M. from North High School in Torrance, California. I serve as the Dean of Students and am dedicated to ensuring school safety, including regulating items brought onto campus. Lately, we have noticed an increase in Uber Eats deliveries for our students, which goes against our policies on outside food deliveries. I kindly request that all deliveries be stopped. If that's not possible, we ask that deliveries only occur through the school's front entrance. It has been observed that many deliveries are being made over the school's surrounding fences. I urge drivers to adhere to these guidelines and make deliveries exclusively to the school's front doors. Thank you for your cooperation in maintaining a secure school environment.

As a driver for both Postmates and Uber, I strive to balance my time between the two services to cover my expenses like gas and tires. However, I'm frustrated by how Postmates penalizes me for small delays. It's disheartening that a few extra minutes on some deliveries can lead to my account being paused. This stringent approach doesn't consider the real-life challenges drivers face. Threatening to suspend accounts over minor issues like this only drives away drivers, hurting your business overall. Pausing my account impacts my ability to earn a living, especially when the pay is low already. I'm at a breaking point where I'm considering quitting Postmates altogether. The lack of job security combined with these unfair penalties is making me rethink my involvement. It's disappointing that the company profits while drivers are left without steady income. This situation forces me to reconsider my commitment to this platform.

Hello, I’m Amber Miller, a manager at Brickhouse Tavern and Tap in Plano. I need to address the recurring issues we've had with Postmates orders and the lack of customer service, which is utterly disappointing. This evening, Postmates failed to process payment for the third time, causing a great inconvenience. The driver made multiple unsuccessful attempts to add funds, while the customer, who was visiting and had no means of transportation, contacted us several times. Despite our efforts to cancel the order due to the ongoing problems, the app charged the customer instead. We were unable to file a complaint via the website without creating an account, which further added to the frustration. Ultimately, we ended up giving the food to the driver without compensation, as the customer was left without a meal through no fault of their own. It is alarming that there seems to be no accessible customer support for all parties involved. The lack of communication and resolution in this situation reflects poorly on the service provided.

I placed an order at the Mandarin Chinese restaurant and noticed a temporary charge on my credit card followed by a cancellation. I reside in a diverse neighborhood and do not believe this issue is race-related. The payment went through without any problems initially, so I am unsure why it was canceled. I am frustrated and demand a prompt refund tonight, not tomorrow. This situation has led me to consider reporting this to the Better Business Bureau and other platforms. As someone familiar with Uber Eats operations, I find this level of service unacceptable compared to what Uber provides. Cancelling orders without any explanation or follow-up is unacceptable customer service.

I believe there was an error with my guarantee challenge payout. I completed the challenge with 80 deliveries, but it seems there was a mistake on your end. I had 5 deliveries remaining around 9:30pm. Despite canceling a Dairy Queen order due to no ice cream, I still had 5 deliveries to go. Subsequently, I got a delivery from halal Guys and two stacked orders from Shake Shack, which brought it down to 3. The 4th was from Liquor Box, and the final 5th order was from Big Wigs Taco, accepted at 11:44pm. I have consistently participated in these challenges without any issues. I have put in over 50 hours this week for these deliveries and not receiving my payout is concerning. I would appreciate it if you could investigate this issue. Thank you for your help!

During my first coffee order this morning, the merchant got it wrong. I had to return to rectify it, causing unnecessary delay and extra miles. For the third order from Panda Express in Towne Center mall, they were not partnered with Postmates. I had to cancel, resulting in more wasted miles and time. I am seeking reimbursement for these issues as they were not my fault. Additionally, I would like to be compensated for the mileage as I often have long trips. A direct contact phone number for Postmates would be helpful as the in-app help does not address these situations. Feel free to reach out to me at [redacted]6. Thanks, Peggy W.

I missed the trial and ended up purchasing the yearly Express for free delivery service. However, when I try to use it, I never see the option for free delivery at checkout, even after placing orders. Today, I had to place another order just to qualify for free delivery. I want to be able to use the unlimited free delivery service I paid for, without being prompted to pay for delivery every time I order. The responses I receive are not helpful as they focus on canceling, which is not my intention. I simply want to utilize the free delivery service I have paid for without any future delivery charges.

Hello, I placed an order through Postmates on December 2, [redacted], at Downey Pizza Co. in Downey, CA. The order included a medium pepperoni pizza and a mini Downey Special, totaling $46.64. The merchant claimed they charged around $38 for the order plus tax. After contacting the merchant directly, I found out that the total amount should have been $25.44 including tax. I have reached out to Postmates four times asking for the merchant receipt and clarification on the charges, but have not received any response so far. I understand that Postmates may have additional fees, but I am simply trying to confirm the actual amount charged by the merchant. Any assistance in resolving this issue would be greatly appreciated. Thank you.

My 9-year-old son, who has Asperger's, unintentionally subscribed to Postmates Unlimited without my knowledge. I didn't notice the subscription in the app, nor did I receive an email confirmation or see it in my Google Play in-app subscriptions. I read the refund policy, but it mentions no refunds if the payment is processed. I am in a difficult financial situation and need an exception to be made in this case for a refund of almost $[redacted].

I was overcharged by Vons, and now there are unknown amounts of money being withdrawn from my account, which is unacceptable. I am seeking a refund for all these unauthorized charges immediately. The first charge, with reference number [redacted]5, was for $69.01. The second charge was $86.29, the third $4.42, another was $10.52, and the last was $9.69, totaling $[redacted].93. I insist on a complete refund for each of these charges. None of these charges were authorized, and the amounts do not match any of my Postmate orders. Please rectify this issue promptly and refrain from withdrawing excessive amounts from my account. I am deeply dissatisfied with this situation. First, an attempted $40 charge for a $20 order, and now $[redacted].93 has been withdrawn. I demand a swift and full refund. This is truly unacceptable.

Por favor, he estado teniendo problemas con la aplicación en color naranja y no he recibido respuesta. Mientras trabajo, he tenido dificultades con los pedidos de 7ileven y licor en cuanto a la entrega de los productos. Mi último pedido se puso en color naranja después de entregarlo, indicando que he violado los principios de la compañía, lo cual estoy seguro de que no he hecho. Siempre cumplo con el tiempo de espera establecido cuando el cliente no se presenta, enviando mensajes para informar al respecto. Actualmente, estoy recibiendo llamadas de clientes preguntando por sus pedidos, lo que sugiere que mi cuenta no se está utilizando correctamente. Por favor, necesito resolver este problema y estaría agradecido si pudieran verificar los mensajes que envié a los clientes. Agradezco su ayuda para poder seguir trabajando sin contratiempos.