Postmates Customer Service Issues

I have not received my bonuses as promised by Postmates. For the first bonus, I was supposed to get $[redacted] for a certain number of orders, but only received $24.22. The second bonus was $80 for reaching nine orders between 5 and 9, but I only got $34 and some change. I have been trying to contact Postmates via email but haven't received any responses. I feel like I have been misled and now doubt if working for Postmates is worth it. I put in a lot of effort driving for them, hoping to earn money, but it seems like I haven't been paid what I was promised. I'm disappointed and frustrated with this situation.

I am utterly frustrated with this company. Their lack of organization, unfriendly website, and poor email responsiveness have led to a disastrous experience ordering from El Pollo Loco through Postmates on Dec. 4. The "postmate", Christine, informed us that one of our ordered items was no longer available, yet couldn't cancel the accompanying side orders. After agreeing to a substitute, we were left with a confusing situation where the original order was charged, cancelled, and then later erroneously delivered. We ended up being billed for both the cancelled and replacement orders, which is completely unacceptable. Despite attempting to reach out for help, their customer service system is non-existent. I question how this company maintains its existence without even providing a contact number for resolution. We demand the immediate reversal of the erroneous charge or we will have no choice but to involve legal action.

I encountered an issue on your website yesterday. I attempted to place a delivery order, and after selecting the correct restaurant, the website defaulted to another location over 6 miles away for pickup. As I reached out to the restaurant to resolve the order, they mentioned cancelling it since it was not feasible for me to pick it up from such a distant location. Despite contacting the restaurant promptly, the order was still charged. Unfortunately, the app did not allow me to cancel the erroneous order. When I tried to reorder from the same location, the same issue occurred before submitting the order.

I picked up an order from Pho Le and delivered it to the customer along with the receipt. Unfortunately, I made a mistake and did not collect the entire order initially. When I went back to the restaurant, my Postmates prepaid card was declined as I had believed I had already taken the complete order. In an attempt to prevent the customer from being charged the full amount of $42.73, which was the price showing on their end, I canceled the order. However, after communicating with the customer, I realized that $42.73 was the correct amount she was being charged. I understand my error and am keen on resolving the issue promptly as my Postmates account is currently on hold. I genuinely apologize for any inconvenience caused and hope to rectify this situation so I can continue working for Postmates. Thank you for your understanding. - Cathrine McGuigan

Hello, my name is Maria Lewis. I was unexpectedly charged $95.99 for an unlimited service I did not sign up for. Despite this charge, I have been consistently paying delivery fees for all my orders. I am seeking a full refund as it seems illogical to be charged $95.99 and still have to pay for deliveries and tips on top of that. This is the second time I am reaching out about this issue. I initially signed up for the app with a promo code to receive a $[redacted] discount on delivery, but I have noticed that I continue to be charged for deliveries and tips. I am requesting a prompt refund of the $95.99. Thank you.

When I initially set up the app, I designated my primary address as the default location for food deliveries. Although I had only used a different address on my account once before, tonight when I placed an order, I followed the usual process. However, to my dismay, it turned out that the wrong address was selected for delivery. The address in question, previously utilized but not my primary one, is just a quick two-minute drive from our house. I kindly inquired if there was a way to redirect the delivery to this address instead. Regrettably, I was informed that I needed to cancel the order and that I would still be charged without receiving the food at the desired location.

Postmates charged me $95 without my permission Hello, I recently downloaded Postmates, but I have no recollection of signing up for the free trial of the "unlimited" service. Although I only briefly checked out the app a few weeks ago, I was shocked to find out that my bank account was overdrawn by $95.88 due to an unauthorized charge by Postmates. I demand an immediate refund as I did not agree to this charge or the trial. I am willing to take any necessary steps, such as removing my card information or phone number (which I don't recall providing) to resolve this issue. I am disappointed by the lack of a direct phone number for customer support like other food delivery services offer. I hope for a prompt response and the return of my $95.88, as I feel cheated and extremely dissatisfied with this situation.

Upon placing my order, I promptly informed the delivery person that I would be waiting outside to provide directions to the drop-off point on my college campus. Unfortunately, the delivery person was uncooperative and refused to communicate effectively. Despite multiple attempts to assist with directions, the delivery person was dismissive and unprofessional, eventually hanging up on me multiple times. I even offered to retrieve the food from an incorrect drop-off point, but the delivery person continued to be rude and eventually falsely marked the order as delivered without my receiving it. This experience has left me thoroughly disappointed and dissatisfied with Postmates, as I have faced numerous issues with their service in the past. While I am open to resolving this matter, I cannot overlook the poor treatment I received from this particular delivery person. I hope to hear back from Postmates with a suitable resolution, as I would like to continue using the service in the future, albeit with a different delivery provider.

I need to address a recent issue with my Postmate delivery from Saira V. Despite providing detailed instructions, Saira was unable to locate my place for the delivery. After multiple attempts to guide her, I had to leave my residence, drive out to meet her in the dark on the main roads, and retrieve my cold and damaged food. This experience was extremely unpleasant, and given the circumstances, I believe a refund to my debit card is a reasonable request.

I ordered a bottle of vodka earlier this evening since I don't have a car while out of state. The delivery driver claimed to have come to my room, but I was waiting outside and saw him lie about contacting me. After messaging and calling, I overheard someone in the car swear. He then blamed his GPS for leading him to the wrong hotel and couldn't remember the hotel's name he initially mentioned. When he eventually arrived, he insisted I provided the wrong address, which was not the case. I confronted him with the knowledge that the order was paid for even if no one answered the door. He apologized and left. I believe your company representative tried to scam me, and I hope for a resolution.

As a Postmates delivery driver, I have encountered a predicament at the pick-up location. The customer verbally cancelled the order, but did not officially cancel it. This frequently happens, forcing me to go through the cancellation process myself to avoid being penalized for too many cancellations by Postmates. The lack of live support from Postmates makes it challenging to resolve these situations promptly. I am currently stuck at the location trying to contact the customer to formally cancel the order, as failing to do so could impact my earnings. Postmates should address this issue by providing live human assistance to drivers like myself. A phone call to address this matter urgently is essential.

We encountered an issue with our recent Old Spaghetti Factory delivery as 2 items were missing from the order. Despite contacting the restaurant and being informed the items were sent in a separate bag with the driver, the missing items were never delivered. Consequently, we had to divide 4 meals among 6 guests, which was disappointing as we were hosting visitors. When attempting to reach out to the driver, the contact number provided was invalid. This experience was our first time using your service, having typically utilized Doordash. I am eager to understand how you intend to address this lapse and ensure that such errors are avoided in the future should we opt to use your service again. Looking forward to your response, Mike R.

This is only my second time using Postmates and I was unaware that there were options for "Pickup" and "Delivery." I made an order at Papa John's assuming it would be for delivery, but it turned out to be set for pickup. I am a college student without a car, and getting there and back would cost me an extra $14, which is as much as the pizza itself. I tried to modify my order to delivery, but the app wouldn't allow it. I don't want to pay a $14 cancellation fee as I was unfamiliar with the app and couldn't switch to delivery. I even tried to cancel the order, but the app didn't let me. Can you please reimburse me or change my order #[redacted] from pickup to delivery? I'm unsure of what to do next, and I would appreciate your assistance.

Hello, I'm Jeannie from Casa Cordoba in Montrose, CA, and you can reach me at [redacted]. I am reaching out to address an issue with an order placed by a customer on Sunday, December 9. Unfortunately, there was an insufficient balance on the card provided for payment, resulting in a late and cold delivery. I believe the customer should receive a refund for this experience. The driver and I felt helpless in rectifying this situation promptly as there was no contact number available to reach your team. It's essential for your company to cover the cost of their mistake, allowing me the chance to correct this incident with the customer from my end. Thank you.

I placed an order with Qdoba in Queens NY last night. I ordered a vegetarian bowl, grilled steak quesadilla, cheese nachos, and a chicken burrito. My order arrived 20 minutes late, resulting in soggy nachos that were inedible. The vegetarian bowl had cheese and sour cream despite my lactose intolerance, and the steak quesadilla was missing entirely. Additionally, the chicken burrito contained beans, which I had specified against in my order due to my son's dislike. As a result, the entire order was unsatisfactory. I am seeking a refund and further compensation for this disappointing experience. I am considering not using Postmates again and sharing my negative experience with others in my network.

I have a demanding full-time job and three young children, making me seriously consider the annual Postmates membership. However, I am having second thoughts after being significantly overcharged by Postmates on 12/9. My family placed an order from our usual local restaurant, which was a repeat of an order placed on 12/2. I verified with the restaurant that their prices had not changed. Unfortunately, this occurred during my twins' 4th birthday week, so every dollar is crucial. A $12 overcharge is completely unacceptable. I anticipate a prompt refund or I will have to dispute the charge as fraudulent with my bank. If necessary, I will share my negative experience with Postmates to my network. I hope to receive a phone call soon. Thank you, Jennifer E.

I noticed two unauthorized charges on my account for $71.91 and $62.54 on December 9th and December 8th, respectively. My card ending in [redacted] was used for these transactions. I have not made any recent orders or authorized these payments. I have already informed my card issuer and they advised me to contact Postmates regarding this matter. My name in Faith Flamiano, email [redacted], and phone number is [redacted]. I am looking to resolve this issue promptly. Thank you.

I was thrilled to see Postmates expand their service area, so I immediately logged into the app and set out to make some money! I completed two deliveries, spending 18 minutes traveling to pick up the orders and another 10 minutes for drop-off. However, it seems the app didn't compensate me for the time I spent driving to the restaurant. This oversight is costing me both time and gas. After two deliveries, I only have $10 in my account. Spending about $40 on gas for long-distance deliveries without being paid for the time spent driving to pick up the orders is not sustainable. I might have to return to the city where there are more deliveries that are closer together. I need clarification: Should I be paid for the entire time of the drive, both to the restaurant and to the customer? If not, could you explain why? Thanks, GL

I purchased a McFlurry for my girlfriend as a surprise. Despite my efforts to coordinate the delivery, the driver hung up on me when I tried to confirm the arrival time. I advised my girlfriend to be ready outside, but after waiting for five minutes past the expected time, the delivery never arrived. When I attempted to contact the driver, there was no response. I reached out to Customer Service for assistance, only to be informed that a refund was not an option due to the delivery being marked as confirmed. Despite my girlfriend not receiving the order, the driver insisted it was delivered and now I am unable to get a refund.

During a recent delivery, a customer was not present, and the address provided was incomplete, with no apartment number. Despite attempts to contact the customer, unclear instructions led to a premature completion of the delivery. Subsequent efforts to reach the customer were unsuccessful due to an automated message about the number not accepting calls. To rectify this mistake, I kindly request that the delivery status be changed to "cancelled" rather than "completed" to reflect the situation accurately.