Postmates Customer Service Issues

Hi, I wanted to let you know that my recent order from Habit was missing a burger, which is the second time this has happened. I am disappointed with this recurring issue and it has made my experience with the service quite frustrating. I am a university student struggling to afford meals, so when I decide to splurge on a burger, I expect it to be included in my order. As an Unlimited member, I believe my loyalty should be reciprocated with better attention to detail. I kindly request a refund and a replacement for the missing item. Unless this matter is rectified, I may have to consider using a different delivery service in the future. I hope we can resolve this and prevent it from happening again. Thank you, L. M.

I want to report an issue with a business called Gooey on the Inside Cookies located at [redacted] Chrystie Street, NY, NY [redacted]. The owner, Kafi Dublin, has been misusing the Postmates app by creating deliveries through Postmates for orders received from Grubhub/Seamless instead of fulfilling them directly. This undermines the fairness of the system, as they pay delivery persons just $7 to pick up orders from their store and drop them off to customers. This business is essentially using a competitor's platform to benefit themselves, which violates Postmates' Terms of Use. Evidence of this can be seen in the daily deliveries from Gooey on the Inside Cookies. It is essential to address such behavior to uphold fair practices among companies. Thank you for looking into this matter.

I am experiencing difficulty cashing out to my card ending in [redacted]. The system won't allow it, suggesting an issue with my Visa debit card. I have confirmed with my bank that everything is in order. Despite removing and adding the card again, the problem persists. I have followed the advice of my bank. Kindly fix the system so I can cash out to my account through the card ending in [redacted].

I encountered a problem with two separate orders I had to pick up at Quiznos in Mesa. The address provided, **** E. Southern Suite ***, does not seem to host a Quiznos branch. The correct address is **** East Southern Ave., Mesa, AZ [redacted], but this location is not linked with Postmates. Many other drivers seem to have faced the same issue of not finding the correct Quiznos branch. Unfortunately, there is no option to cancel the delivery due to the wrong pick-up address. I kindly ask for your prompt attention to this matter to avoid further confusion. If needed, you can reach me at ***-***-****. Please correct the Quiznos address. Thank you.

I have messaged you guys six times. Please call me to discuss the details. This is frustrating. I am an employee, not just a customer or random person. Please reach out. I am very displeased with the lack of response. It seems like you do not understand the challenges we face. I want to end this, so call me. I'm not trying to be rude, but the lack of communication is unacceptable. I have sent emails respectfully, but I am still waiting for a response. Please call me at [redacted]. Thank you.

I am extremely disappointed with my recent experiences using Postmates. Initially, I placed an order at McAlister's Deli only to discover 15 minutes later that the restaurant was permanently closed after accepting my card. Next, I tried Atlanta Bread, selected my items, and checked out, only to be informed that one of the items I wanted was not available. Finally, at New York Deli, I was told my order was ready for pick up despite using Postmates for delivery. This has been an incredibly frustrating series of events, with three failed attempts to get a meal for my sick sibling at home. Postmates, this has been the worst service I have ever encountered in all my previous orders.

I am a manager at True Food Kitchen in Mosaic, Fairfax VA. Today, a woman placed an order via Postmates. Unfortunately, the driver, who was on his first delivery, arrived without a payment card and was unsure of the order details. After contacting the customer, we prepared and provided the food for free, totaling over $[redacted]. Despite this, the delivery was unsuccessful as the recipient was not at the given address. The driver struggled with the lack of information provided and the customer's behavior. Subsequently, the customer blamed True Food for the issue, threatened my job, and left negative reviews on Yelp. This incident cost us money and future business due to poor communication and organization on Postmates' part.

As a Postmates driver, I have been experiencing issues with inaccurate directions leading to incorrect addresses, causing wasted gas and customer communication problems. Today, I had to go 7 miles to deliver an order, and now I have to travel an additional 12 miles back home. The customer was charged $54 for zucchini and potentially a hamburger, which seems excessive. They need to dispute this charge. I am facing financial hardship and urgently need assistance from a live support representative who speaks English. My home power is at risk of being cut off, emphasizing the critical need for immediate resolution. Despite my efforts and dedication to the job, I am losing money due to these issues. I implore for help as this situation is financially unsustainable for me. The constant redirections to alleys pose safety risks and add unnecessary mileage to my vehicle. I request prompt assistance and resolution to these ongoing challenges.

I recently received my welcome package from Postmates to begin working. After downloading the app, I noticed that it indicates my profile picture is verified and my prepaid card is activated, but my background check is still in progress. I was under the impression that once these steps were completed, I could start working. I am eager to get started with Postmates and am confused as to why my background check is still pending. I am currently working with UberEats and looking forward to trying out Postmates too. I appreciate any assistance in resolving this matter promptly. Thank you.

Good morning, I am writing to address some unfamiliar transactions on my debit card since October 31st. There have been multiple charges of $50 and $25 from my bank, totaling $[redacted], linked to Postmates. As a single mother of four, I am struggling with bills, especially since this money seems to have been deducted when using the GrubHub food delivery app. With Christmas approaching, I suspect these charges are tied to GrubHub, the only food delivery app I have used. I would appreciate a prompt response. Thank you. Syvanna.

I am seeking a refund for a parking charge at Brickell City Centre in Florida. It is challenging for Postmates couriers like me to find affordable or available parking in the area. The options mostly include valet or $5+ parking, and street parking is often full. I believe Postmates should compensate drivers for the time spent struggling to reach pick-up locations. On a recent delivery to a restaurant on the mall's third floor, finding parking was impossible without risking a ticket or tow. Similarly, delivering to a condominium like “The W” involved lengthy check-ins and waits. I am requesting reimbursement for the $3 parking fee incurred during a delivery and inquiring if Postmates plans to address the issue of compensating for delivery time in Brickell. I have reached out multiple times without a response, providing emails with receipts for documentation.

Hello, my name is Katherine Pelayo. I've been using Postmates for a while now, and I also occasionally work for the fleet. Recently, my account was charged for the Postmates Unlimited plan without my consent. I have not used the service and would like a refund for the charge. I have already sent two emails regarding this issue, but have not received a response yet. The charge overdrew my bank account and I was subsequently charged a fee for insufficient funds. I urgently request a refund to rectify this situation, as it has left me $[redacted] in the negative. I would appreciate prompt assistance with this matter as it is causing me significant distress that my concerns have not been addressed.

My Ynorder was supposed to arrive by 9:22 pm, but the delivery time kept changing. After calling the restaurant, they informed me that my order had been picked up 15 minutes before my call. Despite being nearby, the delivery arrived at 9:55 pm, making me wait longer. The restaurant owner mentioned they often receive complaints about delayed deliveries from Postmates. Unfortunately, my food was not hot anymore, and I am disappointed with this experience.

I am a first-time user of Postmates, and unfortunately, my experience has not been pleasant. Initially, the total for my order was $41.62, but I was actually charged $49.77. I placed my order at 4:57, with an estimated arrival time of 5:28, which was continuously pushed back. The app showed that the driver was picking up my order, but the estimated time kept getting delayed. When I called the driver, he said my food would be ready in a few minutes and he would be on his way. However, it has been 20 minutes since that call, and he has yet to leave the restaurant. I am now unable to cancel without incurring charges. This fast food place usually serves me quickly, so waiting over an hour is unacceptable. I am highly dissatisfied with the extra fees and the poor service provided.

I am Kadija S., and this is my first day driving for a delivery service. On Thursday, December 13, [redacted], I encountered a hiccup during my first pickup at [redacted] Alaking Court. The order was not ready, causing a delay. Subsequently, upon reaching the customer's address, I realized no name was provided. I had to contact the customer for the address, successfully completing the delivery. However, I faced challenges with the app, as it did not allow me to finalize the delivery despite reinstalling it as per instructions. I followed the steps in the help section, but I am still unable to complete the process as it prompts me to contact the customer again, which I have already done. Any assistance would be greatly appreciated. The order was successfully dropped off to Mr. Butler at [redacted] Addison Road South.

I ordered breakfast and coffee for my husband's birthday, but the delivery was delayed multiple times. I was informed that some items were unavailable and couldn't cancel without charges. When more items became unavailable, I wanted to cancel but was told I had to pay full price. The delivery person refused to bring the order to my door. I had to collect it myself. It was a disappointing experience, and I hope for a refund on the delivery fee and a discount on my next order. This has made me hesitant to use this service again in the future. Thank you.

Hello, I’m Kadarius and I’m new at Postmates. I have some questions about my Postmates credit card. How do I set up a pin for it? Do I need to put money on the card to pay for customer orders or do they provide the funds? Can I use the card at ATMs, and if so, why can’t I create a pin for it? Lastly, how do I receive my earnings? Will the funds load automatically onto my Postmates card and when can I use them? I know I have many questions, but I appreciate your help in addressing them individually. Thank you and I’m eager to hear back from you soon.

I am Ashot B., a Postmate delivery driver, and I have an issue with my payout check. Over the past 5-6 days, my Postmate app keeps going offline automatically, and I receive messages asking to verify my device. After verifying, I get a confirmation message that my device is registered, but this cycle repeats daily since Sunday. Despite reaching out to Postmate for help, I haven't received any responses. Someone claiming to be from Postmate called me and suggested changing my password and verifying my email. On 12/12/[redacted], $[redacted].96 and on 12/13/[redacted], $59.01 were cashed out from my account, but the funds have not reached my bank as my debit card number had been changed without my knowledge. I updated my card and password, but I am yet to receive the $[redacted].97 in my account. I would appreciate any assistance in resolving this matter. Thank you for your help.

I checked my email and noticed that Postmates had given me a complimentary milkshake from Burger King as a token of appreciation for being a loyal customer, so I decided to redeem it. The delivery person sent a notification saying they were outside my door, but when I looked, they were nowhere to be seen. After checking the app, I realized they were on a different block. Eventually, my order was canceled, and I was charged $15, leading to an overdraft fee on my bank account. This experience was frustrating, and I feel it was unfair to be charged for something I didn't receive. I regret accepting the free milkshake offer under these unexpected circumstances and request a refund.

Hello, I recently made an order with Postmates in Detroit, MI at 12:53 PM for Cottage Inn Pizza. However, it's now 2:07 PM and my order has not arrived. The delivery car disappeared from the map about 10 minutes ago, and I received a call from a number flagged as Scam Likely, but no voicemail was left to confirm it was the driver. As a bartender, I haven't eaten for three days, and I'm extremely hungry and tired, which is why I opted for delivery. I'm feeling very frustrated and expect a refund. In the future, it would be helpful if drivers used identifiable numbers when contacting customers, such as the one named Kree in this case. I urgently need this situation resolved as I may have to order again. Thank you.