Someone got Into my account somehow and placed fraudulent orders. The last three or fou...

GetHuman1649804's customer service issue with from November 2018

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The issue in GetHuman1649804's own words
Someone got Into my account somehow and placed fraudulent orders. The last three or four items purchased on my account or not ordered by me. If I remember correctly it said they are in Florida and I live in California. I have already emailed once about this issue immediately after I received a notification of the orders, but no one has responded or replied. I would like my money to be refunded. Also in the help section on your website the only instructions given our to change your password. I did change my password and shortly there after a Nother fraudulent order was placed on my account. So it does not seem to have done much good. Nor was your help section of any help. A phone number by which we could reach out and contact someone would also be helpful. But then again, so would replies to emails.
GetHuman1649804 did not yet indicate what should do to make this right.
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Customer service issue
Reported by GetHuman1649804
Nov 29th, 2018 - 9 mons ago
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Seen by 4 customers so far
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GetHuman1649804 started working on this issue
Nov 29th, 2018 12:03am