After placing my order two hours ago, the website still shows that my order is being pr...

GetHuman1177340's customer service issue with Postmates.com from September 2018

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The issue in GetHuman1177340's own words
After placing my order two hours ago, the website still shows that my order is being prepared, no one from Postmates has yet to pick up my delivery, and my delivery time keeps getting pushed back. I contacted the restaurant to ask about the status of my order, but they had not even received the order. Thus, I have no choice but to cancel my order on Postmates. When I went to cancel my order, it said I would have to pay for my order plus a cancelation fee, which is ridiculous. I expect a full refund, since this mishap is no fault of my own and clearly a problem on Postmates' end. **Please contact me immediately at the number below (***-***-****). I would like to speak with a representative to confirm that my credit card was refunded and to cancel my Postmates account
GetHuman1177340 did not yet indicate what Postmates.com should do to make this right.
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Postmates.com

Customer service issue
Reported by GetHuman1177340
Sep 21st, 2018 - 6 mons ago
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Timeline
GetHuman1177340 started working on this issue
Sep 21st, 2018 7:05pm