My POF profile has been hidden since Easter weekend. *I started receiving notification...

GetHuman-akduh's customer service issue with Plentyoffish from May 2019

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The issue in GetHuman-akduh's own words
My POF profile has been hidden since Easter weekend. *I started receiving notifications that I was responses from men on Monday May *th. I tried to login to my account and my password didn't work. I went to contact POF from my email account and found I had received an email from POF stating**Dear ALong*,**Your email was changed on your POF account at *:**:** AM on Monday, May *, **** (Pacific Standard Time).**If this change was made by you, please disregard this message.**If you did not request this change, please immediately log into your account and change your password. You can do so here: change password.**If you cannot login to POF and suspect your account was compromised, please reply to this email so that our customer service team can assist you, and close the account if needed. **Thank you for your attention.**If you do not wish to be notified by email, please unsubscribe here:*Plentyoffish Media Inc. ****-*** West Hastings St., PMB ***, Vancouver, BC V*C*A**************I immediately contacted them with**I did not request this!* My profile is supposed to be hidden!*******Sent from my Verizon, Samsung Galaxy smartphone*And**I have requested to reset my password twice and the email has not come to reset.* ******Sent from my Verizon, Samsung Galaxy smartphone*And**Someone is using my account.* *I know this because I'm getting notified that members are messaging me.* I need you to stop this person!*****Sent from my Verizon, Samsung Galaxy smartphone*And**Hello!!!!* I need you to contact me!!!* Someone is scamming your members!!!* I did NOT change my email address or my password!!!* ****CONTACT me at *****@***.com*******Sent from my Verizon, Samsung Galaxy smartphone*And**Look this is wrong.* I should not have to wait to have access to my profile because you let someone else change my information!* While I'm waiting this scumbag is scamming your members!!!!* This is not cool!!!*****Sent from my Verizon, Samsung Galaxy smartphone*I received the following email today**Hello,**Thank you for taking the time to email POF.com.**We noticed recent suspicious activity on your account, and for your security we require you to reset your password before you can login. **You should have received an email from POF with a unique password reset link, however if you are having trouble finding it or logging in you can request a new password reset link from https:**www.pof.com*getpassword.aspx**Please be sure to choose a new password that is a combination of letters and numbers.**We hope you find no issues on your account, but please be advised that if your account has been logged into by someone other than you, they may have made changes to your profile (such as images, username, or description) so please review and update any content as needed.**To delete a photo from your account, please follow these instructions:***) Click on Edit Profile**) Click on the Upload Images tab**) Scroll down to the image you wish to delete**) Click the trash can icon**) Select OK to the question "are you sure you want to permanently delete this image?"**To change your username back (if applicable):***)* Click on "Edit Profile" in the top right corner of the page (or if using one of the apps, click on Profile, and then "Edit Profile")**)* Scroll all the way down to the very bottom of the page (or, if using the iPhone app it's located just above Mail Settings)**)** Update your username then click Update Registration (or if using the Android app, click the green 'save' check mark, and in the iPhone app click "Update Profile" to save your changes.)***You can update your About Me Description by following these instructions:***)* Click "Edit Profile" in the top left menu.**)* Scroll down to the "Description" box and start typing!**)* Click on "Update Profile".**We also suggest you run an anti-virus scan on your computer, to make sure that you do not have any malware or computer viruses running.**Please let us know if you have any further questions or concerns.**We apologize for any inconvenience.**Regards,**Analivia*POF Team*POF.com*********************************@***.com********* *:**:** AM*SUBJECT: Re: Important: Your POF.com Account Information Has Changed EMAIL: Look this is wrong.* I should not have to wait to have access to my profile because you let someone else change my information!* While I'm waiting this scumbag is scamming your members!!!!* This is not cool!!!Sent from my Verizon, Samsung Galaxy smartphone*-------- Original message --------From: POF ******@***.com* Date: ****** **:** AM* (GMT-**:**) To: ALong* ******@***.com* Subject: Important: Your POF.com Account Information Has Changed**I did not receive the email with the "unique password reset link". I requested a new link. Received that reset my password and nope couldn't login! So tried it again changed my password and nope still couldn't login! I replied to the email**Still NOT working!***Need more help.*****Sent from my Verizon, Samsung Galaxy smartphone**Now I'm waiting ** again!**This is wrong in so many ways!**If you can help great!*Thanks*Amanda
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Plentyoffish

Customer service issue
Reported by GetHuman-akduh
May 8th, 2019 - a mon ago
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