When I paid for * months subscription, I paid for * months so I could try the extra thi...

GetHuman-neil_rs's customer service issue with Plentyoffish from January 2019

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The issue in GetHuman-neil_rs's own words
When I paid for * months subscription, I paid for * months so I could try the extra things you get with it. I am very unhappy with POF as I receive on some days * or * fake accounts messaging me !!!! I report them all the time and I am sick of it. When I signed up via the app on my phone I did not see any where that it was a rolling contact, I paid for * months and * months only, i had a email from yourselves a week ago saying my payment details are out of date so no more payments will be taken, I immediately went onto my PayPal account to see if there was a subscription signed up in my account and I did not find any set up at all, so when I got a message on POF saying you have billed me for another * months I was shocked !!!! I have phoned PayPal to get this payment stopped as I do not want another * months, if I wanted longer then I would have paid for longer when I paid for * months to save money, my grandad pasted away a couple of days ago so you can imagine this is the last thing I want to be sorting out right now, all I want is my money back in full and no extras on my account. Just want the normal basic account.
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Customer service issue
Reported by GetHuman-neil_rs
Jan 14th, 2019 - a mon ago
I have an issue with Plentyoffish too
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Seen by 2 customers so far
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GetHuman-neil_rs started working on this issue
Jan 14th 3:29pm