I set up an account (sksg - username). I had Google Chrome set to remember the password...

GetHuman1906942's customer service issue with Plentyoffish from January 2019

Help with my Plentyoffish issue
The issue in GetHuman1906942's own words
I set up an account (sksg - username). I had Google Chrome set to remember the password but I also wrote it down. I left the site, came back later, and after trying to log in got the "username or password incorrect" message. I followed the directions to reset, did so, then immediately tried to log in with the reset password and got the same message. The same thing is happening when using my phone and web, my phone and the app, and my computer and web. I have checked, re-checked, and triple checked that I am putting in the correct password but after multiple attempts to reset and get back in I'm still getting "username or password incorrect" - it simply cannot be as I am immediately trying to login after resetting. Can you please help?
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Plentyoffish

Customer service issue
Reported by GetHuman1906942
Jan 6th, 2019 - 4 mons ago
I have an issue with Plentyoffish too
Fixed
Seen by 2 customers so far
Similar issue to 28539 others
0 customers following this
Items needed
Email address on the account
username on the account
Name on the account
Timeline
GetHuman1906942 started working on this issue
Jan 6th 2:37am
GetHuman1906942 indicated the issue is not fixed yet.
Jan 6th 2:39am