I have been logged out of my pof account. I am not receiving reset passwords despite ad...

GetHuman1635277's customer service issue with Plentyoffish from November 2018

Help with my Plentyoffish issue
The issue in GetHuman1635277's own words
I have been logged out of my pof account. I am not receiving reset passwords despite adding pof email address to my address book as recommended and I have checked my spam folder. I am worried that my account may have been hacked. Please help me to log back in!
GetHuman1635277 did not yet indicate what Plentyoffish should do to make this right.
I have an issue with Plentyoffish too
How GetHuman1635277 fixed the problem
I emailed pof customer services and they replied (a few days later!) They apologised as my account had apparently been mistakenly deleted by them. They advised me that I can now set up a new profile, however I decided not to as I'm using a different site now instead.
Please help with my Plentyoffish issue
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Plentyoffish

Customer service issue
Reported by GetHuman1635277
Nov 27th, 2018 - 9 mons ago
I have an issue with Plentyoffish too
Fixed
GetHuman1635277 shared how to fix
Seen by 7 customers so far
Similar issue to 22968 others
0 customers following this
Items needed
Email address on the account
username on the account
Name on the account
Timeline
GetHuman1635277 started working on this issue
Nov 27th, 2018 5:45am
GetHuman1635277 confirmed the issue is fixed. Hooray!
Nov 30th, 2018 7:33am
GetHuman1635277 confirmed the issue is fixed. Hooray!
Dec 1st, 2018 8:10am
GetHuman1635277 confirmed the issue is fixed. Hooray!
Dec 2nd, 2018 9:58pm