Profile hacked and new profile created by briankob***

GetHuman-abev's customer service issue with Plentyoffish from June 2018

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The issue and preferred resolution, in GetHuman-abev's own words:
Login in and see my profile. at first I could and saw it was a completely different profile briankob*** who is a male. ... My account has been hacked by the username briank*b***. He made his own profile and now I can't login to change anything back. I want my profile restored and a refund of my upgrade that occurred to help resolve this issue.
I have been charged for an upgrade that I didn't need and can't even login to change anything or report being hacked.
Change my profile back and help me reset my login information.
for a few years. I hoped for better security.
To login in and I can't at all which restricts me from making changes to reset my pw reset my profile etc.
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Plentyoffish

login to my profile.
Customer service issue
Reported by GetHuman-abev
Jun 15th, 2018 - a mon ago
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Seen by 3 customers so far
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Items needed
Email address on the account
username on the account
Name on the account
Timeline
GetHuman-abev started working on this issue
Jun 15th 10:53am