Can't log in, can't change p***word. POF doesn't recognize my email.

GetHuman-ascottph's customer service issue with Plentyoffish from June 2018

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1 following
Help with my Plentyoffish issue
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Email address on the account, username on the account, and Name on the account
GetHuman-ascottph's next move: go to the Plentyoffish help center.
Plentyoffish doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ascottph will want to follow the link below to head to their help center. We will check on GetHuman-ascottph later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-ascottph's own words:
The problem I ran into: Can't log in, can't change p***word. POF doesn't recognize my email.
I trust that Plentyoffish will make this right and come up with a resolution that is fair.
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Plentyoffish

Customer service issue
Reported by GetHuman-ascottph
Jun 7th, 2018 - 2 mons ago
I have an issue with Plentyoffish too
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Seen by 8 customers so far
Similar issue to 649 others
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Timeline
GetHuman-ascottph started working on this issue
Jun 7th 7:40pm