refund for product not as advertised

GetHuman-lhorsthu's customer service issue with Pinterest from October 2018

78 views | 2564 similar | 1 following
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The issue in GetHuman-lhorsthu's own words
We are trying to return these boots in order to get our refund....see invoice below.***Hello Winfried Horsthuis,*You sent a payment of $**.** USD to*(*****@***.com)***It may take a few moments for this transaction to appear in your account.*Merchant * ******@***.com *Instructions to merchant *You haven't entered any instructions.*Shipping address - confirmed *Lise Horsthu... ... Fraudulent vendor on your website. Ordered * pair of boots that I have to return. They do not honour or adhere to their return policy. Boots are not as advertised, sizes listed are not accurate & quality is terrible not as shown in pictures. Based in china & after looking further into this matter I became aware they have ripped off far too many people by not providing a refund & falsely advertising. Pinterest should be make aware & I would like to have you contact them on our behalf.My order number is : ******. I would like a refund of $**.** (USD)*Merchant: *****@***.com
they indicate we have ** days to return the product and not to ship to any address but to get the return shipping address from them prior to shipping yet they do not provide you with the return address and they ask you to keep the boots and they will give you a **% discount on your next order....ridiculous
I feel since this company advertises on Pinterest and where I saw their add for the boots I ordered that either Pinterest or the merchant provide me with a refund and also to prevent them from advertising their products on your website in order to avoid this from happening once again to someone else. I also went on a few websites to read reviews because Mollyca do not provide reviews and I now understand why that is...they seem to have a pattern of doing this to people and effectively succeeding in behaving in a fraudulent matter .
i expect the product to look like it is advertised and the sizes to be as advertised. Both were not the case. the quality is pathetic and the size indicated is not the proper size
emailing the number is provided only email.
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Customer service issue
Reported by GetHuman-lhorsthu
Oct 16th, 2018 - 4 years ago
Not resolved
Seen by 78 customers so far
Similar issue to 2564 others
1 customer following this
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GetHuman-lhorsthu started working on this issue
Oct 16th, 2018 7:17pm