This was a statement I received this morning from Bonanza.Com with regards to a purchas...

GetHuman5179899's customer service issue with PayPal from August 2020

Help with my PayPal issue
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The issue in GetHuman5179899's own words
This was a statement I received this morning from Bonanza.Com with regards to a purchase made through PayPal...**Hello StevenM****,**The seller associated with your purchase, SashaCaps, has been permanently suspended from Bonanza due to a violation of our User Agreement. This activity was identified after your order was placed. To protect our users, Bonanza errs on the cautious side when dealing with such sellers, and therefore we have permanently removed them from our community. We sincerely apologize for any inconvenience this has caused you.**Since this seller is no longer active on Bonanza, you may not receive the item you purchased. As such we highly recommend that you contact PayPal to file a dispute. For your financial security, PayPal does not permit Bonanza to file a dispute on your behalf. We have included information on how to start the dispute process below.**If you completed your purchase by logging into a PayPal account:*File a dispute with PayPal online: https:**www.paypal.com*us*webapps*mpp*securi…*If you completed your purchase by manually entering a debit*credit card using PayPal’s guest checkout:*File a dispute via telephone: *-***-***-**** or *-***-***-*****Please have the phone number you entered on PayPal handy when contacting them so that you may quickly locate your order. If you do not remember the phone number you used when completing your payment, say “Representative” to speak to an agent for assistance.*The payment ID for your purchase: *TR*************S**Please note that a dispute affords the ability to interact with the seller via PayPal’s interface, while a claim allows PayPal to intercede and provide resolution in the event a seller is unresponsive. You can escalate a dispute to a claim within ** days of the date the dispute was opened. Please do not close a dispute or claim until you receive your product or a refund.**Again, we are truly sorry for the inconvenience this is to you, and if there is anything we can do to help this process go smoothly or you’d like assistance with any other matter, please let us know and we will be happy to do whatever we can.**You can view your order here:**http:**www.bonanza.com*offers*********

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PayPal

Customer service issue
Reported by GetHuman5179899
Aug 19th, 2020 - 8 months ago
Not resolved
Seen by 13 customers so far
Similar issue to 32425 others
0 customers following this

Timeline

GetHuman5179899 started working on this issue
Aug 19th, 2020 7:26pm
GetHuman5179899 indicated the issue is not fixed yet.
Aug 20th, 2020 6:57pm
GetHuman5179899 indicated the issue is not fixed yet.
Aug 20th, 2020 6:59pm
GetHuman5179899 indicated the issue is not fixed yet.
Aug 20th, 2020 7:01pm