Stripe Customer FAQ

Yes, it is possible to add additional team members to a Stripe account. Stripe provides a feature that allows account owners to manage team access and permissions easily. To add team members, the account owner must navigate to the "Team" section in the Stripe Dashboard. From there, the owner can invite new members by entering their email addresses and assigning specific roles, which dictate the permissions each member will have within the account. These roles can range from administrator to observer, depending on the level of access required. It is important to ensure that the appropriate roles are assigned to maintain security and manage access effectively. For detailed guidance and the most current information, it may be helpful to refer to the official Stripe documentation or the relevant sections on their website.

The processing time for payments made through Stripe can vary based on several factors, including the type of payment method used, the country where the transaction occurs, and the type of business account a user has. In general, for credit and debit card payments, funds are typically transferred to the user's bank account within two to seven business days after a payment has been processed. However, when using Stripe's Instant Payouts feature, users may have the option to access their funds almost immediately, usually within minutes, for an additional fee. It is important to note that for businesses that have newly set up their Stripe account, the first payout may take longer due to additional verification and risk assessment. Other payment types, such as ACH transfers or international payments, may have different processing times. Users can always visit the official Stripe website for the most current and detailed information regarding payout timelines and specific payment methods. Understanding the specifics will help businesses manage their cash flow more effectively.

It's essential to promptly address any unrecognized payments. If there's a direct debit to Stripe that you don't recognize, it could be that someone you have done business with is using Stripe for processing payments. Also, subscriptions or recurring payments could be connected with this, if you've set up any recently. Still, if you can't identify the transaction, your best course of action is to contact your bank immediately to report this transaction. Your bank will be able to advise on how to proceed and they can take steps to secure your account, potentially setting in motion a process to investigate and resolve the situation.

Yes, when using Stripe for transactions, especially international ones, different types of fees may apply and they are typically debited separately. For instance, Stripe charges a transaction fee for every payment you receive through Stripe. Additionally, if you engage in an international transaction or currency conversion, an extra fee may be charged. These fees are deducted independently, which could explain why you are seeing two debits on your credit card statement. However, do note that this might also depend on the type of arrangement you have with Stripe, as the fee structure might differ slightly for different types of accounts or business models.

We apologize for any confusion you're experiencing. While Stripe supports a wide range of businesses and events, certain industries and activities are restricted due to legal, regulatory, or processing risks. Non-profit and charity events are generally not restricted, but the exact nature of the activities, including any prizes, auction items, or methods of fundraising, may affect the acceptability under Stripe's policies. It's also possible that your event was mistakenly identified as restricted. To resolve this issue, we recommend contacting Stripe directly to provide more information about your event and to review its alignment with Stripe's guidelines.