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Top Tip from another customer
You can cancel your PayPal account online after you log in. Go to the Settings tab and click “Close account”. This will permanently disable the account.
The issue in GetHuman-joshhan's own words
I set up a business paypal account a long time ago but never used it. I'm trying to close that account because the business is no longer active. I would like to close this account so that i can open a personal pay pal account. When I try and close the account it says to contact pay pal.
GetHuman-joshhan did not yet indicate what PayPal should do to make this right.
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