Somehow eBay sent my payment for an item that a customer purchased from me to the wrong...

GetHuman1685252's customer service issue with PayPal from December 2018

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The issue in GetHuman1685252's own words
Somehow eBay sent my payment for an item that a customer purchased from me to the wrong email address that I do not own or have access to.. I've sold other items and their payment has arrived fine in my PayPal account but for some reason this one is different. When I called eBay to make sure they have my correct email address on my eBay profile they said they did and it would not happen like that again. The only way I can get my money at this point is if I cancel that person sale on eBay. I'm hoping you guys can help me and I can't avoid that.
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Customer service issue
Reported by GetHuman1685252
Dec 4th, 2018 - a mon ago
I have an issue with PayPal too
Not resolved
Seen by 6 customers so far
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GetHuman1685252 started working on this issue
Dec 4th, 2018 3:28am