I ordered a pair of boots for about $** from Jianjun Li on ******. When I got them the...

GetHuman1380037's customer service issue with PayPal from October 2018

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The issue in GetHuman1380037's own words
I ordered a pair of boots for about $** from Jianjun Li on ******. When I got them the heel was broken off of one of them. I contacted them through Ebay requesting my money back. I sent pictures to them. They told me that they would give me $* OR I could pay to ship them back and they would refund my money. It doesn't seem right that they send me broken merchandise but I have to pay to get my money back. Ridiculous. I'd definitely like my money back. I can't wear the boots... they are useless. I'd just like my money back so I can go buy boots that are not broken.
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Customer service issue
Reported by GetHuman1380037
Oct 20th, 2018 - 3 mons ago
I have an issue with PayPal too
Not resolved
Seen by 2 customers so far
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GetHuman1380037 started working on this issue
Oct 20th, 2018 6:30am