Ebay seller never shipped item. Supposedly refunded with e-check, but have not recieve...

GetHuman1332753's customer service issue with PayPal from October 2018

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The issue in GetHuman1332753's own words
Ebay seller never shipped item. Supposedly refunded with e-check, but have not recieved after * days. I paid with credit card and they paid seller with paypal. Will I get refund through my paypal account or credit card?
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PayPal

Customer service issue
Reported by GetHuman1332753
Oct 12th, 2018 - 2 mons ago
I have an issue with PayPal too
Not resolved
Seen by 6 customers so far
Similar issue to 17930 others
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Timeline
GetHuman1332753 started working on this issue
Oct 12th 3:49pm