PayPal Customer FAQ

If an incorrect card was charged for a purchase through PayPal, unfortunately, once the transaction is completed it cannot be switched to a different funding source. All transactions are final once processed. For future purchases, ensure that you carefully select the correct payment method before confirming your transaction. You can manage your payment methods in the 'Wallet' section of your PayPal account. If you believe there's been a mistake or a fraudulent activity, get in touch with PayPal's customer support for they can help investigate the issue further.

Indeed, at the moment, Bitcoin or other cryptocurrencies that you buy via PayPal cannot be transferred externally. The cryptocurrency you purchase through PayPal is meant to be held in your PayPal account. You can sell the cryptocurrency you own on PayPal, but you cannot transfer it to other accounts, either on or off PayPal. This policy is aimed to ensure the transparency and security of all transactions within PayPal's ecosystem. We understand this may bring some limitations, and we appreciate your understanding.

Yes, if you have funds available in your PayPal Cash or PayPal Cash Plus balance, you can use them to pay for your PayPal balance due. When making a payment or sending money, PayPal will automatically choose from your PayPal balance first, and then your preferred banking method if needed. However, keep in mind that you need to maintain sufficient balance in your PayPal account to cover the total payment amount.

We're sorry to hear that you haven't received your item yet. If an item is marked as delivered but you didn't receive it, it's best to contact the seller or merchant first. If that doesn't resolve your issue, you may file a dispute in the Resolution Center of your PayPal account within 180 days of the transaction to initiate the process of getting your money back. PayPal will review the case and make a judgment based on the information provided. Please make sure to provide all supporting documentation when filing a dispute.

We're sorry to hear that you're having trouble logging into your PayPal account. If you've forgotten your password, you can reset it from the login screen by clicking on "Having trouble logging in?" You will then be prompted to enter the email address associated with your PayPal account. Once you've done that, PayPal will send you an email with a link to reset your password. If you're still having trouble, ensure your web browser is up to date and cookies are enabled. You may also want to try logging in from a different device or browser. If none of these solutions work, it's possible your account may have been compromised, in which case you should contact PayPal directly.