I used the pic art app,and wanted to try it for a month, before I knew it the $*.** tu...

GetHuman-krcdchr's customer service issue with PayPal from May 2018

12 views | 545 similar | 0 following
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The issue in GetHuman-krcdchr's own words
I clicked on buy now, not realizing that it was not going to give me a chance to confirm anything, then all the sudden it said I pad $**. I just wanted to try for a month at *.** a month, then cancel if I didn’t like it. ... I used the pic art app,and wanted to try it for a month, before I knew it the $*.** turned I to $**.**. I didn't want a whole year. Want a refund please. Can't find a number for merchant. I tunes won't refund. Please help. I don't like the app at all.
I don’t see a way to contact these people, and I went through iTunes and they said I wasn’t eligible for a refund. I did this less than ** hours after accidentally ordering a while year. I just don’t care for this particular app.
I would like a full refund.
I expected to be brought to a page and given a chance to fill out some information, not that by pressing * button to pay the the whole year up front. I just wanted to try it. I did all this from the app. I downloaded .
No just going through PayPal, because I don’t know how to get in contact with the merchant.
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PayPal

picArt
Customer service issue
Reported by GetHuman-krcdchr
May 30th, 2018 - 3 years ago
Fixed
Seen by 12 customers so far
Similar issue to 545 others
0 customers following this
Items needed
Email
phone number
Name
last 4 digits of Social Security Number
ability to receive access code
account log in

Timeline

GetHuman-krcdchr started working on this issue
May 30th, 2018 8:30am
GetHuman-krcdchr shared this issue with others over email
May 30th, 2018 8:31am
GetHuman-krcdchr indicated the issue is not fixed yet.
May 30th, 2018 2:54pm
GetHuman-krcdchr indicated the issue is not fixed yet.
May 31st, 2018 11:09am
GetHuman-krcdchr indicated the issue is not fixed yet.
Jun 3rd, 2018 7:16am

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