Hi, I’ve already called in last week to cancel my service on **th January ****, as my c...

GetHuman-cherry_t's customer service issue with Optus from January 2019

1841 similar
0 following
Help with my Optus issue
First: share to improve GetHuman-cherry_t's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-cherry_t's next move: call Optus.
The best way to get your problem resolved is to tap the button below to start calling Optus. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-cherry_t may need:
Account holder name, Billing address, Account phone number, and Last 4 of SSN
The issue in GetHuman-cherry_t's own words
Hi, I’ve already called in last week to cancel my service on **th January ****, as my contract has ended & I am moving out of Australia for good. However, I understand that there’s a daily rate charged for the $** plan I’m on, so I was told by customer support that I would not have to pay the full $** for the month of January, just the amount per day leading up to **th Jan. I recently received a bill from Optus, saying that I would be paying for the month of Jan on the **th of Jan, a total of $**. May I know how do I go about solving this issue? As I will be cancelling my bank account before the **th Jan, as I’m already going off on the **th, which is why I stated I am terminating the line on **th Jan. Do let me know how we can about this.
GetHuman-cherry_t did not yet indicate what Optus should do to make this right.
I have an issue with Optus too
How GetHuman-cherry_t fixed the problem
We are waiting for GetHuman-cherry_t to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Optus's attention and get better help faster. Tap below to get started.
Having Optus issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Optus email you?
This email address isn't valid
Follow this issue
See how GetHuman-cherry_t fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-cherry_t
Jan 16th, 2019 - a mon ago
I have an issue with Optus too
Not resolved
Seen by 2 customers so far
Similar issue to 1841 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-cherry_t started working on this issue
Jan 16th 2:01am