have been connected to NBN and had a call from OPTUS enquiring why I had not connected...

GetHuman1373165's customer service issue with Optus from October 2018

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The issue in GetHuman1373165's own words
have been connected to NBN and had a call from OPTUS enquiring why I had not connected the new modem.**I have tried four times, turned off all power etc and tried again. Desk top says connection could not happen because of *** error. Ipads say they are connected to NBN but when you try to use them there is no internet connection. So I am still working off my old modem. **The lady that rang me this morning said I could get help from OPTUS but there is twenty minute wait on the ********Les Phelps*** Oak rd *Kirrawee
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Customer service issue
Reported by GetHuman1373165
Oct 19th, 2018 - 3 mons ago
I have an issue with Optus too
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Seen by 4 customers so far
Similar issue to 1113 others
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GetHuman1373165 started working on this issue
Oct 19th, 2018 12:04am