Need unlimited mobile data until modem arrives

GetHuman-sonimail's customer service issue with Optus from May 2018

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The issue in GetHuman-sonimail's own words
Use it. Ran out. Need special condition as I have to wait for modem. ... Awaiting modem to be sent told * working days. My data plan has ran out. I want extended data on my mobile due to wait time. Or to be able to collect my modem now from Optus store. Please arrange. I can not afford to not use my internet or to be charged extra data.
I’m unable to get an answer
Mobile data
With Optus forever
Tried calling Optus said *.* hours
I have an issue with Optus too
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Optus

Mobile data
Customer service issue
Reported by GetHuman-sonimail
May 4th, 2018 - a yr ago
I have an issue with Optus too
Fixed
Seen by 6 customers so far
Similar issue to 2423 others
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Items needed
Account holder name
Billing address
Account phone number
Last 4 of SSN
Timeline
GetHuman-sonimail started working on this issue
May 4th, 2018 11:23pm
GetHuman-sonimail indicated the issue is not fixed yet.
May 5th, 2018 4:34am
GetHuman-sonimail indicated the issue is not fixed yet.
May 5th, 2018 4:36am
GetHuman-sonimail confirmed the issue is fixed. Hooray!
May 6th, 2018 6:29am