I made payments on my credit card which came out of my account but it was not subtracte...

GetHuman1700079's customer service issue with Old Navy from December 2018

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The issue in GetHuman1700079's own words
I made payments on my credit card which came out of my account but it was not subtracted from my credit balance. I should owe less than $*** but it's saying a little over $***. I know the exact details on these payments. Please contact me ASAP. Old navy needs to subtract $*** from the balance of which they are saying I owe. That *** never got subtracted from the balance. It did come out of my bank account however.
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Old Navy

Customer service issue
Reported by GetHuman1700079
Dec 6th, 2018 - a mon ago
I have an issue with Old Navy too
Not resolved
Seen by 6 customers so far
Similar issue to 1319 others
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Timeline
GetHuman1700079 started working on this issue
Dec 6th, 2018 4:01am