Old Navy Customer FAQ

Old Navy's return policy allows for returns or exchanges within 45 days of purchase. Items must be in original condition, unwashed and unworn. If you're returning by mail, the postmark date on your package will be considered the return date. If you're over the 45 day limit, we may still accept your return, but it may be subject to a late return fee, or you may receive a merchandise return voucher instead. Please keep in mind that the final decision on whether to accept late returns is at our discretion.

Starting wages at Old Navy can vary depending on the location and the position. Generally, entry-level associates may start at minimum wage or slightly higher. The exact rate can fluctuate based on local labor laws and the cost of living in a particular area. Also, keep in mind that Old Navy does periodically review and adjust wages as necessary.

You can absolutely make an exchange on your Old Navy items! If an item doesn't fit, it can be exchanged for the same item in a different size or color. If you’ve received a defective or incorrect item, you can exchange it for a different product altogether. You can perform this exchange in any Old Navy retail store, or by mail. For a mail exchange, return the item using the return label included with your package, and place a new order for the correct item. Please note that online exclusives must be returned by mail, though. No receipt is required for returns or exchanges with a valid form of identification.

We're sorry to hear that you're having trouble with your Old Navy gift cards. Perhaps they weren't activated properly at the time of purchase, or there may be an error. It's also possible that if you've checked the balance too soon after getting the card, the system hasn't had time to update. As we're unable to look into any account-related matters or specific purchases, we would recommend you contact Old Navy customer service immediately for assistance with this issue. They should be able to help you figure out what has happened and potentially rectify the issue.

Yes, if you've already purchased an item and it was on sale at the time of purchase, you are entitled to return or exchange the item at the sale price. The current retail price won't affect your return. However, remember that returns must be made within 45 days of purchasing for most items. Keep your receipt as proof of the original purchase price.