Due to computer hard drive crashed before I turned it on I asked for a return , not allowed. No return policy or return for faulty equipment This is not good business the BBB will be contacted with a very discouraged word .

GetHuman836783's customer service issue with Newegg from June 2018

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The issue in GetHuman836783's own words
Returning it for full money amount. The computer would not work out of the box. ... Hard drive to new computer is trash. Will not work at all.
You don't realize the trouble it is to get a new computer and go through all the steps to recover the hard drive and pay for tech support to find out you sent out faulty equipment to an individual for new products without checking it even worked. If I did that in my business I would not be in business.
Full replacement or money back
Not any longer
Everything, no return no money back. so I will send the product to Texas for repairs and you will be hearing from the Better Business Bureau.
I have an issue with Newegg too
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Newegg

New ASUS computer
Customer service issue
Reported by GetHuman836783
Jun 30th, 2018 - a yr ago
I have an issue with Newegg too
Fixed
Seen by 5 customers so far
Similar issue to 31 others
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Timeline
GetHuman836783 started working on this issue
Jun 30th, 2018 4:06pm
GetHuman836783 indicated the issue is not fixed yet.
Jun 30th, 2018 5:07pm
GetHuman836783 indicated the issue is not fixed yet.
Jun 30th, 2018 5:15pm
GetHuman836783 indicated the issue is not fixed yet.
Jul 4th, 2018 12:37am