Netflix Customer FAQ

The H403 error on Netflix usually indicates that there's an issue with the information stored on your laptop's Netflix app. The error results from data on your device that needs to be refreshed. You can try signing out of the app and then signing back in to see if that resolves the issue. If it persists, consider deleting and reinstalling the app to get rid of possibly corrupted data. Remember to have your login details handy before doing so.

Sure, it sounds like your account language settings might be set to Spanish. You can easily change the language back to English or any other preferred language. Sign in to your Netflix account and select "Manage Profiles" from the dropdown menu. Then, choose the profile you want to change the language settings for. Click "Language" and you'll see a list of available languages. Select "English" or your preferred language, then click "Save". Your changes should take effect immediately across all your devices.

Netflix is a streaming service and doesn't come with a physical remote control. You control Netflix through the device you are streaming on, such as a Smart TV, computer, tablet, or smartphone. If you are having trouble navigating Netflix on your device, it may be an issue with the device itself and not Netflix. For troubleshooting, you should contact the device's manufacturer or look at the device's manual. If you're referring to a specific smart TV or device remote, you can usually order replacements directly from the manufacturer.

We're sorry to hear about these unexpected charges. Netflix charges once a month on the date you signed up, so excess debits might be an error. To clarify this issue, it would be best to review your billing details from the Netflix account settings. If you spot discrepancies, use the contact link on this page to get immediate support from Netflix's customer service. They can help identify and resolve any billing issues.

Netflix is a streaming service and does not sell or lend physical devices like Firesticks. If your Firestick is broken and you purchased a new one, it would be Amazon or the retailer from which you purchased the device that may have policies around returns or exchanges, not Netflix. It is advisable to contact the relevant retailer about your situation. It's important to note that Netflix operates independently of these devices; thus, we do not handle issues with device hardware or returns.