National Grid Customer Service

Contact National Grid & solve common issues

Use National Grid's Phone Number

National Grid's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about National Grid. Below you will also find the phone and non-phone-based contact information we've gathered.

National Grid: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for National Grid.
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Click below to show 1 more questions, answers, and complete guides to common National Grid customer support problems.

Contacting National Grid customer support

Below you can compare and contrast the 11 ways to contact National Grid by looking at which ones are the fastest and which ones other customers recommend the most for solving National Grid customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact National Grid across the following channels: Phone, Web, Twitter.

Phone number / contactWaitVotes
800-322-3223
Massachusetts Customer Service
15 mins212
800-642-4272
Upstate NY Customer Service
5 mins77
Online Help at nationalgridus.com
Upstate NY Customer Service
< 2 hrs314
718-643-4050
NYC Metro Area Customer Service
2 mins349
781-907-1000
International Customer Service
14 mins384
Online Help at nationalgridus.com
Rhode Island Customer Service
< 14 hrs313
Online Help at nationalgridus.com
NYC Metro Area Customer Service
< 9 hrs311
800-233-5325
Customer Service
21 mins376
@nationalgridus
Customer Service
2 mins123
Online Help at www1.nationalgridus.com
Customer Service
< 2 hrs358
800-930-5003
Customer Service
2 mins287

Recent reasons customers contacted National Grid:

Looking to turn gas service off.
I have questions about my bill. I made a payment yesterday.
Hi, I work for Network Rail - our examiners have recently reported pipe supports to be...
I need to pay my utilities bill
Attempting to pay bill via bank account online and the page comes up **% empty page. Ne...
Start new service and close old service
Hi, I will be moving Sunday ****** from my current address at *** Montgomery St. B** Br...
I'm moving to a new address on Sunday ******** and would like to schedule to have my ac...
Snow chain on car rental to go skiing
I scheduled an automatic bill pay , but I haven't yet been charged with it in my card...
I got put in hospital due to Covid and then got out and then send back in with pneumoni...
Would like to speak about my bill
I have a billing question.

Help me with my issue

Does GetHuman work with National Grid?

GetHuman does not work with National Grid's customer support operations, directly or in any other way. GetHuman has no partnership or relation to National Grid at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check National Grid's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting National Grid at a Glance

National Grid has no chat option
National Grid has no customer email
National Grid has 4 help forums
National Grid has 1 twitter handle
National Grid has no facebook page
Contact information overview

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