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Microsoft Store Customer FAQ

Top Answers & How-to Guides

What is Microsoft Store's Phone Number?

The question we are asked most often is about how to talk to Microsoft Store customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do I need a Microsoft account to make a purchase on the Microsoft Store?

Yes, a Microsoft account is required to make a purchase on the Microsoft Store. Having a Microsoft account offers several benefits....

Can I pre-order upcoming Microsoft products on the store?

Yes, you can pre-order upcoming Microsoft products on the store. Microsoft Store offers customers the opportunity to place pre-orders...
Ask any question you have about Microsoft Store customer service, get an answer now.
Contact Microsoft Store customer service

Black Friday Deals

How Do I Find Cyber Monday Deals for Microsoft?

If you need help finding Cyber Monday deals for Microsoft, your best option is to contact the customer service agents. They will direct...
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How Do I Find Black Friday Deals for Microsoft?

If you wish to find Black Friday deals for Microsoft, you may visit them in store or online. With the Black Friday deals, you get discounted...
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Ordering and Cancelation

How Do I Make an Order for the Microsoft Black Friday Event?

Making an order for the Microsoft Black Friday event is simple. You can do it online and there are various payment options. After placing...
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How Do I Make an Order for the Microsoft Cyber Monday Event?

If you wish to make an order for the Microsoft Cyber Monday event, you can do it online. You can track it until it gets to you. If...
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Can I cancel or modify my order after it has been placed?

Yes, you can cancel or modify your order after it has been placed on the Microsoft Store, but there are certain conditions. If your...
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Returns and Refunds

How Do I Return an Item to Microsoft from Their Black Friday Sale?

Microsoft gives discounts on its products during Black Friday. If an item you have bought during Black Friday develops a problem, you...
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How Do I Return an Item to Microsoft from Their Cyber Monday Sale?

Returning an item to Microsoft from their Cyber Monday sale is easy. However, you just first ensure that your item is eligible for...
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What is the return policy for Microsoft Store purchases?

The return policy for Microsoft Store purchases offers customers the flexibility and peace of mind they desire. Customers can return...
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How long does it take to process a refund for a returned item?

The duration to process a refund for a returned item varies depending on several factors. Typically, Microsoft Store aims to complete...
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Can I exchange an item purchased from Microsoft Store?

Yes, customers can exchange items purchased from Microsoft Store. Microsoft Store offers a convenient exchange policy to ensure customer...
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Payment Methods

What payment methods are accepted on the Microsoft Store?

The Microsoft Store accepts various payment methods to provide convenience and flexibility to its customers. We accept major credit...
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Warranty and Coverage

What is the warranty coverage for Microsoft Store products?

All products purchased from the Microsoft Store, such as Surface devices, Xbox consoles, and accessories, come with a limited warranty....
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Discounts and Promotions

Are there any discounts or promotions for students or educators?

Yes, Microsoft Store provides exclusive discounts and promotions for students and educators. They offer a variety of deals on eligible...
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Account Requirement

Do I need a Microsoft account to make a purchase on the Microsoft Store?

Yes, a Microsoft account is required to make a purchase on the Microsoft Store. Having a Microsoft account offers several benefits....
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Pre-orders

Can I pre-order upcoming Microsoft products on the store?

Yes, you can pre-order upcoming Microsoft products on the store. Microsoft Store offers customers the opportunity to place pre-orders...
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Help me with my Microsoft Store customer service issue

Ask any question you have about Microsoft Store customer service. We will do our best to get you answers right away.
We look to the Microsoft Store issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Microsoft Store issues reported to GetHuman
FAQ Table of Contents

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