No customer appreciation!!! I keep seeing these offers for free phones when switch to m...

GetHuman3799525's customer service issue with Metro PCS from October 2019

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The issue in GetHuman3799525's own words
No customer appreciation!!! I keep seeing these offers for free phones when switch to metro....i been a loyal metro customer for over a year.... I deal with the dropped calls n my service goes out completely at random! I know I live in country so service is not stable! I've been eligible for * upgrades for few months! I guess to get * free phones I'm goin to have to switch carriers.... This is *rd or *th time addressing this issue without a decent answer.... Customer service blaims store, the store blaims metro.... N I really don't care who's to blaim.... I understand focusing on new business but as a current long term customer of metro I feel unappreciated and have no choice now! * of my phones are outdated n memory is full... Run slow etc.... So I guess for me to upgrade my devices I need to take my business elsewhere! I prefer to stay with this carrier but feel I deserve upgrade on my devices! If I could get an answer that's direct and not putting off blaim I will accept it and move on!

GetHuman3799525 did not yet indicate what Metro PCS should do to make this right.

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Metro PCS

Customer service issue
Reported by GetHuman3799525
Oct 20th, 2019 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 47160 others
0 customers following this

Timeline

GetHuman3799525 started working on this issue
Oct 20th, 2019 7:47pm

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