My husband and I came to your company as a part of a promotion and your wonderful prici...

GetHuman680329's customer service issue with Metro PCS from October 2019

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The issue in GetHuman680329's own words
My husband and I came to your company as a part of a promotion and your wonderful pricing. When I signed up and begin to look at the phones offered, I was told a particular one was on sale and a "FANTASTIC" phone for the price. For that day only and since I was a new customer, I would only have to pay $*** for each phone. As soon as I got home, we unboxed them and put in our WiFi. Immediately I started to get an error message. I didn't think much about it until it persisted for DAYS! I done everything I could think of, shut the phone down, took my WiFi out, everything! I even done a factory reset all to no avail. Finally I called customer service. I was told and I quote, "These phones are new to us so we're still working out the kinks!" So I thought ok, I can understand that and learned to live with the message until, about * weeks later, it finally went away. That's when all **** broke lose!! Now the problems are so numerous, I wouldn't know where to begin! I've sent mine back several times to just have the same issues return eventually!! I've made every effort to resolve our issues numerous times, all to no avail! I've wasted my time and money to have the equivalent of a small tablet that now you no longer carry!! I've tried the store I purchased it from, a multitude of CSR calls, several emails, etc and still nothing! Can someone from the corporate office other than a CSR, I've spoken to way too many of them, contact me please? We're not asking for anything other than a phone that actually works! No Amazon Prime, Google One, Netflix, nothing!!! Just a dependable phone that actually works.... THAT'S IT! You would think that wouldn't be a big deal but it's taken since our initial purchase just to actually find out that not one of the MetroPCS stores will honor my request without us paying even more money....**! I've even gotten text messages from you stating that existing customers can now get an upgrade for nothing so I took this in all of my local stores. Nope!! Not one of them would even consider it or just hear me out! If a person is paying to use your company name via acting on your behalf, shouldn't it be mandatory they honor anything connected to your company, say a text, email or other communications? You're trying so hard to get new customers yet not even thinking of the existing ones!! Extremely disappointing as well negligent! We are a one income family plus I am disabled, Multiple Sclerosis. We've now had to resort to paying for a landline taking any money away from other necessities such as doctor visits or clothing for our *yr old. Behavior such as this not only gives MetroPCS such a huge black eye, it's completely and utterly unacceptable! Whether it's from me or any potential or new customer! Again I just want a working phone for myself and my husband. Is that too much to ask? You're giving them away so I would think we should be able to have the same privilege as well, like the exact one you're offering now!! I hope we're able to resolve this matter quickly!**Sincerely,*M. Gazaway******@***.com******@***.com*Cell: ***-***-**** (Unavailable)*Home: ***-***-****

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Metro PCS

Customer service issue
Reported by GetHuman680329
Oct 17th, 2019 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 47034 others
0 customers following this

Timeline

GetHuman680329 started working on this issue
Oct 17th, 2019 1:15am

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