Metro PCS Customer Service Issues

I need assistance making a payment and need guidance on performing a hard factory reset on my LG K20 Plus. I would like to connect with a live technician or customer service representative to resolve my payment and reactivate my suspended number before midnight tonight. If you are unsure about the quick turnaround before midnight, please let me know so I can ensure my payment is processed on time. I appreciate your help in this matter. Thank you.

My name is Mike James S. I live in El Centro, California, [redacted]. My issue is that my phone was stolen on October 3, [redacted], even though I made my payment on September 2, [redacted]. When I went to the Metro PCS store on September 3, [redacted], to report my stolen phone, the customer service was not helpful. They only offered to open a new account with a new phone if I paid $50. I have been a loyal customer of Metro PCS for 11 years, and it was disappointing to be treated this way. I contacted their customer service line, but they couldn't assist me without the EMI number of the stolen phone. Now, there are two services open in my name. I had to pay $60 twice in two days due to this situation. I am concerned about where my money went and why I had to pay extra without getting proper assistance or paperwork. I hope to get a response soon and resolve this frustrating situation. Thank you, James S.

My phone has been hacked, so my Amazon, social media accounts, Gmail, and bank accounts are compromised. I changed my number due to harassment and now keep receiving calls for someone named Casey Jones, who seems to have hacked my accounts and tried to open a Starz account using the phone number sent to me for an insurance claim. Dealing with customer service has been frustrating as they keep redirecting me. I am upset and feel that responsibility is being avoided. I expect a call back or will involve my attorney. This situation is unacceptable, I have been a customer for over 5 years and this is the first time experiencing such issues. I refuse to pay until this is resolved. This ordeal has caused me a lot of stress.

I need help retrieving my account number and confirming my PIN. My phone recently got wet after accidentally dropping it in water, causing the SIM card to malfunction and rendering it unreadable. I have decided to switch to Sprint PCS and change carriers. Metro PCS customer service advised me to visit a nearby store to resolve the issue with my text messaging. However, the authorized dealer I visited redirected me to another distant store, which is inconvenient for me. I am hoping to receive assistance in obtaining my account number and verifying my PIN.

I recently got the MetroPCS $80 plan for 2 lines with unlimited high-speed data and two Samsung A20 phones. However, I've been experiencing extremely slow data speeds (0.2 to 0.4 mbps) until late at night when it picks up to 5-8 mbps until the morning. I've tried troubleshooting with customer support to no avail and even visited a local MetroPCS store where I had no internet connection. Despite T-Mobile's ownership of MetroPCS, I haven't been able to get any help on resolving the slow speeds. Before I decide to switch providers, any suggestions on how to address this issue? The phones themselves are pretty great though.

Since the beginning, my phone has been acting strangely. It randomly shuts off and restarts by itself. Even after going to the store and having it reset, the issue persists. Unfortunately, my phone completely crashed last Wednesday. Despite trying various methods to fix it, it keeps cycling between a recovery screen and a black screen displaying "Coolpad" and "Metro" in purple. I am extremely disappointed with this phone. My husband has the same model, and his phone overheats while charging, so I fear we will encounter similar issues. We have taken good care of our phones, using protective cases and screen covers. We also purchased insurance for them. Given the situation, I urgently need a replacement phone as I have a grandchild in the NICU and must stay in touch with my daughter. I have been without a phone since Wednesday, and as a loyal customer who always pays their bills on time, I am dismayed by this experience. Being on disability, it is crucial for me to have a functioning phone for my medical needs.

I had a frustrating experience with customer service. The TV advertisement offer was not honored, and setting up the two lines for $80 was a challenge. My phone is unreliable, constantly dropping calls. I was assured this would be resolved, but it wasn't, and I was left to deal with stores charging nearly $[redacted] for a better phone. Despite reaching out multiple times and speaking to a supervisor, no one seems able to assist me. It's incredibly frustrating.

I visited MetroPCS to buy two Samsung phones, the A20. I intended to switch from AT&T but was informed that only select phones were available. Despite requesting the A20, I was advised the A10 was best due to a waiting period for the A20. Upon reaching home, I discovered the phones were actually A10 E models instead of the A10 as originally mentioned. I am dissatisfied and would like the Samsung A10 I had initially planned to purchase.

Hello, I have been a Metro PCS customer for 3 years and I currently own a Samsung Galaxy J7 Prime. Recently, I received an unlocked iPhone 6s. I am unsure whether I should keep or sell it and would like some guidance on how difficult it would be to switch from my Galaxy to the iPhone. I am not very knowledgeable about these processes. Unfortunately, Metro PCS does not offer any enticing deals for phone upgrades except for Amazon Prime, so that is not an option for me. I was advised to simply insert my SIM card into the iPhone, but I am unsure if it will work that way. Any assistance would be greatly appreciated.

One of your locations in Indianapolis, Indiana on Kentucky Avenue has deeply upset my wife. She is battling terminal cancer and has been fighting for 3 to 4 years with only a few months left. The staff at this store made her feel even worse when she sought their assistance. Instead of helping, they laughed at her, leaving her in tears. They promised to replace her phone but gave her a faulty, discontinued one. It's crucial for her to have a working phone for emergencies. Please, someone, reach out to me as soon as possible.

I have an unlocked iPhone 6 Plus that I switched over from Verizon five months ago, and it has been working perfectly until recently. I am facing an issue where, when I activate the Do Not Disturb mode, calls are not directed to voicemail as expected. Instead, the caller receives a message stating that my phone has been disconnected. The message they hear is: “The subscriber you dialed is not in service. If you feel you have received this message in error, please hang up and dial again. Message: TX11556.” Could you please help me correct this issue? Thank you.

I am a Samsung Galaxy 9 user who bought my phone in August [redacted]. I also got an otterbox case to protect it. Recently, my phone slipped out of the case, and its camera lens got cracked. I visited the Corporate store on Tara Boulevard, but their solution didn't satisfy me. I am seeking assistance for a better resolution than buying a new Samsung Galaxy 9 at full price. Any suggestions you can provide would be greatly appreciated. Thank you, Vincent T.

I have been trying to obtain my security code for over a month. The staff at the store have been unhelpful and incompetent. During my last visit two days ago, I had to wait for five minutes as the employee was outside smoking. I have faced other problems with this store, and they seem unable to assist me with anything other than taking my money. Every time I seek help, they simply advise me to get an upgrade, but I specifically require my high-security passcode, which no one seems capable of providing.

I purchased a phone from Metro, but have been experiencing service issues with the device. After switching it out, the new phone is even worse. It randomly shuts off, won't turn back on, and has charging problems. The Metro agent at the store showed me a trick to turn it back on by pressing the power and volume down buttons simultaneously. Sadly, this model has been discontinued after only four months, and I am being advised to buy a different device.

I recently switched to a government lifeline phone due to financial difficulties. I was assured I could keep my phone number [redacted], but after receiving a Sim card from Lifeline and calling Metro's customer service, I was informed there was a delay in the process. Despite following up with Lifeline today, my old number is still not working, and I was told Metro did not respond. As a disabled individual, having this number is crucial for communication with my medical providers and family. I kindly request assistance in transferring my old number [redacted] from my Metro phone to the new lifeline phone with the current number [redacted]. Please keep me informed via text about the progress of this transfer. Thank you for your attention to this matter. Patricia Canfield. My Metro account number is #[redacted]43.

I am currently waiting for a replacement phone and need to switch my SIM card to another Metro phone temporarily. However, I am unable to receive SMS messages, making it difficult to do this online. The only option for assistance seems to be visiting a store, but they charge $15 for this service. I am already paying $16 for the replacement phone under WARRANTY, so having to pay an additional fee for a manufacturer defect is unreasonable. I have already purchased the phone and may receive a refurbished one instead of a new device, which is frustrating. It would be great to have someone address this issue. Thank you.

Since May 9, [redacted], I purchased a Coolpad Legacy at [redacted] South St. in Nacogdoches, TX. On May 12, [redacted], I returned to the store to report that the unit I bought was defective and not working properly. The store attendant, Ashley, attempted to fix it but was unsuccessful. The Supervisor, Shawn, suggested I come back in three days to replace the defective unit. Despite multiple visits, there has been no resolution. I inquired if Ashley informed METROPCS or the manager, and she confirmed they are out of replacement units. I have lodged a complaint with BBB complaint #[redacted]0 on October 2, [redacted], requesting a replacement with a Samsung unit without a $15 transfer fee for my cell number. My name is William Robles, and my email is williamrz865@ [redacted], and my cell number is [redacted]. I kindly request assistance to resolve this issue. Thank you.

Last week, I paid my bill as usual, and two days later, my phone line was shut off. After calling, I had to pay for my line again, but it was later credited back to my account. Unfortunately, I lost my Samsung J7 device. Upon visiting a MetroPCS by T-Mobile store, I was surprised to learn that without a $10 monthly insurance policy, they couldn't help me locate my device. The store representative suggested adding a new line to my account, which ended up being more cost-effective than replacing or upgrading the existing line. However, the new line wouldn't have my old number, so I still couldn't receive calls on it. To resolve this, the store suggested buying a $16 SIM card and placing it in a compatible device. After encountering issues with the SIM card being labelled invalid, I attempted to call customer service with a new Moto E6 phone to no avail. I'm frustrated with the situation and hope for a resolution that allows me to use my original number and phone without facing such high costs for a better service experience. Thank you for your help, anticipating a prompt response.

Since August 29, I have been attempting to contact someone from the corporate office regarding various issues with my phone. Despite numerous attempts, I have been redirected between assurance, MetroPCS, and iPhone without a resolution. I feel unsatisfied and unappreciated despite being described as a loyal customer. I am seeking assistance with my phone troubles; specifically, the internal speaker malfunction and overheating. Despite having insurance, I received a refurbished phone instead of a replacement. MetroPCS suggested paying my bill for this month as a resolution, which I find inadequate. Please assist me by returning my call or email. I can be reached at [redacted]. Thank you for your attention to this matter. - Zaneta A.

I have faced ongoing issues with MetroPCS for over 8 months, despite being a loyal customer for more than 3 years. Recently, someone managed to hack into my account twice, resulting in my service being cut off. This security breach not only caused me to lose my job but now my phone is suspended, leaving me and my kids in a desperate situation. I have tried reaching out to MetroPCS for assistance, but their response has been unhelpful and dismissive. I have documented everything and am prepared to take further action. The impact of this situation on my family is devastating, and I am at a loss for what to do. Please, I urgently need my phone reactivated to at least have a chance of improving our circumstances. Your attention and support in resolving this matter are greatly appreciated.