Metro PCS Customer Service Issues

I participated in a promotion with your company due to the fantastic pricing offered. Initially, I was excited about the sale on the phone I purchased, but I encountered persistent error messages once I started using it. Despite multiple attempts to troubleshoot, the issues persisted. When contacting customer service, I was informed that the phones were still new to the market. After enduring ongoing problems, I have reached out to various channels for assistance without success. As an existing customer, I expected better support and service, especially considering the communication I received about upgrades. I am frustrated by the lack of resolution and the inconvenience this has caused my family, including financial strain. I simply seek a functioning phone without additional costs. I hope for a prompt resolution to this frustrating situation. Thank you. - M. Gazaway

I arrived to pay my bill at the Dick Pond Road store just before 7, but they closed at 6:55, 5 minutes early. This prevented me from paying on time, and now I am at risk of having my phone shut off. I strongly believe this was an ignorant mistake on the store's part. If my phone service is interrupted, I plan to switch companies along with my family. It would be greatly appreciated if someone could address this issue promptly to avoid any disruption to our services. Thank you.

I am disappointed by the lack of customer appreciation from Metro. Despite being a loyal customer for over a year, I continue to see offers for free phones for new customers. Living in a rural area, I experience dropped calls and service interruptions regularly, even though I have been eligible for upgrades for a few months now. Each time I bring this up, I am met with excuses between customer service and the store, neither taking responsibility. I understand the importance of attracting new customers, but as someone who has been with Metro long term, I feel undervalued. My outdated phones are slow and have full memory, pushing me to consider switching carriers for free upgrades. I hope to receive a direct response addressing my concerns without excuses so I can make an informed decision about my future with Metro.

I have been trying to reach a customer service representative for 5 days without success. My son's phone has been malfunctioning for over a week now, causing frustration as all we get are sales calls or payment prompts. The assistance I received in person at the location on Oleander Dr in Wilmington, NC was extremely poor. The staff member didn't provide any help with my son's phone issue even though we have insurance. A call to the customer service number resulted in dealing with a representative who seemed helpful but ended up just taking my personal and card details, charging me, and promising someone would collect the faulty phone. The situation seems suspicious, with mention of a $[redacted] gift card from Metro as part of the supposed assistance process. I am concerned about the legitimacy of the service and feel I may have been scammed. My son urgently needs a new phone.

I recently bought a new phone from Metro about a week and a half ago. I inquired on the day of purchase if they would apply a screen protector, but was informed they do not offer that service. This was surprising to me since in my previous experiences with Metro, they always applied a screen protector on the spot. Despite mentioning some speaker issues and flickering, my phone dropped and the front glass shattered last night. When I tried to bring it back for assessment, I was told they couldn't assist me due to the broken glass. I am dissatisfied with this situation as I now cannot have my phone looked at or replaced, especially after spending $[redacted] on it. I am seeking guidance on how to address this issue and would appreciate speaking with someone regarding the lack of a screen protector that prevented me from seeking help for my phone. Thank you.

I purchased my phone from Best Buy in January [redacted] and switched to Metro PCS for service. Recently, I found a more cost-effective option for monthly payments with another provider and want to switch. Despite contacting Metro PCS several times to remove the block from my phone, it has not been resolved. Even Apple services confirmed with Metro that there is a block on my device. The new company I wish to transfer to also sees the block on their end. My phone was a $[redacted] investment, and purchasing a new one just to switch services is not feasible. I simply request Metro PCS to remove the block from my phone. I have always had a good experience with Metro PCS, and my phone works well, but I should have the freedom to choose my service provider without any obstacles.

I recently purchased the new iPhone from Metro and was informed it would be unlocked. I spent around $[redacted] on the phone, activation, first month of service, and accessories. However, despite living in a large city, I have poor signal at home without Wi-Fi. My past experience with Metro was bad, and I believed it would improve since they are now part of T-Mobile, but two disconnections within 5 days left me frustrated. I discovered the IMEI number is not blocked online. Despite contacting customer service and supervisors multiple times, I found the service unhelpful. Unable to reach the corporate office in Richardson, Texas, I am considering switching to another carrier. I plan to share my experience on social media, as I feel dissatisfied. If possible, I would appreciate a prompt response at [redacted].

As a single mom escaping a domestic violence situation, my ex has taken all my belongings, including my credit cards and cash. This has left me in a position where I currently do not have the funds to pay my phone bill. It is crucial for me to have an active phone line so that I can make necessary phone calls to secure a safe place for myself and my two children who are aged 5 and 6. If I could have an extension of just a day or two, I am confident that I will be able to pay off my complete phone bill by working with Uber and Lyft.

Hello, my name is Robert Knight. I have the unlimited plan with MetroPCS for two lines, which costs $[redacted] a month. My existing phone had an issue and I visited the local store in Norcross, Georgia. The customer service representative there recommended the Motorola E6, so I purchased it. However, after using it for a few days, I encountered some issues. The phone makes calls in my pocket unintentionally, has a delay when switching between apps, and doesn't lock properly. I am unhappy with the device and would like to return it within the 7-day window for a refund. The store representative mentioned I couldn’t get a refund, which was disappointing. I would like to resolve this problem promptly and either get a refund or put the money towards my bill. I am willing to activate a different phone instead. I value the good service I usually receive from MetroPCS and hope to have this matter resolved soon. Thank you.

I apologize for reaching out this way, but I am experiencing difficulties with my line while in Baja California, Tijuana, Mexico. Despite requesting access for data internet, calls, and text messages for business purposes, I have been facing intermittent issues with my data services and now with sending text messages. The error message ***Free Msg: Unable to send message - Message Blocking is active*** keeps appearing, causing frustration as communication is essential for my work in a call center. I kindly request prompt assistance to resolve this matter or guidance on how to rectify it. Your help in addressing this matter promptly would be greatly appreciated.

Hello, I am Johnny D. My phone number is [redacted]. I reside on Parris Bridge Road in Chesnee, South Carolina, in Spartanburg County. I am facing signal issues with only one bar on my phone. I contacted the Boiling Springs office previously, and they boosted the signal. However, when I reached out again, the staff informed me that the manager was busy and did not attempt to address my concern. I kindly request a prompt resolution to restore my signal as it was done successfully in the past. This interruption is hindering my app usage, and I would appreciate your assistance in fixing this promptly. Thank you.

I need help. My boyfriend came into my house, hurt me, and stole my belongings, including my phone. When I called to report my stolen phone, they said they need to send a one-time code to turn it off, but I can't go to the store as I'm injured. I'm diabetic and have other medical issues. Can't they just deactivate my phone without needing the code from him? He changed the security code, but I know the security question. I'm frustrated because I can't access my phone, and it's affecting my whole life. I feel like no one is helping me protect myself and my account.

I was planning to switch from AT&T to Metro. I visited the Marlboro, MA office to unlock my 3 phones for the transfer. After receiving approval and a cancellation code from AT&T, I was instructed to remove the sim cards and enter the code. Unfortunately, I faced some challenges at the store since there was only one person working on a Saturday afternoon. The staff seemed unable to assist me effectively, and I was told to contact AT&T to deactivate the phones instead of helping me enter the code as I requested. This experience left me feeling frustrated and dissatisfied, and it has made me reconsider switching to Metro altogether.

I have a Coolpad Legacy that keeps powering down and rebooting when making or receiving calls through my car's Bluetooth. I've exchanged two phones already but the issue persists. Customer support couldn't help, and the store refused to assist after seven days. They won't refund the $[redacted] spent on the phones and accessories, nor honor the $20 rebate per phone. Now, I just want a working phone or a refund, including taxes and activation fees. I feel they do not value my business. I'd consider other phone models if offered as an upgrade, with similar screen size, camera quality, and improved storage. The store representatives seemed uninformed and unhelpful. I believe in improving customer service and would be willing to discuss this further with you. Thank you for your attention. - Tammy T. Contact: [redacted] or [redacted]

I visited the store at around 9:30 a.m. on Wednesday, November 6th, located in Orlando, FL on Central Florida Parkway. The store's contact number is [redacted]. I am Erin Cooper, an African American male who was treated unfairly. Upon paying my bill, the staff member did not have change to give me the 60 cents I was owed. Despite her initial reluctance, after some discussion, she eventually provided me with the change. This experience was frustrating and reflects poorly on the customer service provided. It is crucial that the store ensures they have enough change available for transactions to avoid such incidents in the future. Kindly address this issue promptly with the store manager and ensure customers are not inconvenienced in a similar manner.

I experienced theft, disrespect, threats on my life, harassment, and other criminal acts by a MetroPCS employee at the branch on [redacted] Wilson Ave, Louisville, KY [redacted]. I have been attempting for three weeks to find someone to assist me. Despite contacting various phone numbers, store branches, and customer service, I have not been directed to the right channels to address this issue. I have paid for services I could not use due to mistreatment by the same employee on multiple occasions, some of which were caught on camera. I was denied contact details for the store manager and given incorrect information. Additionally, the employee shared my new number without consent, causing further humiliation and harassment by both him and his associate.

I have been trying to reach someone about my monthly payment as I haven't received any text reminders for when it's due. I needed a 2-day extension because my phone was turned off. I need more than two days to pay. I have had recent issues with my phone service and believe I shouldn't have to pay this month due to the problems I've faced with Metro. I've spoken to someone already but nothing was done. If this isn't resolved properly, I may switch back to my old provider. I've never missed a payment before, and I've had numerous issues this month. I would appreciate help with my payment or a longer extension. My service has been terrible, and I shouldn't have to pay for a service that isn't working as promised. Please email or call me back promptly. Thank you.

My phone is broken, and I own an unlocked phone that I would like to use. I visited a store twice and contacted customer service to connect my service. During the call, the agent asked me to verify my identity by sending a text with a code, which I couldn't receive due to my broken phone. The agent suggested I visit the store for verification, but the store was unhelpful and refused to assist me or contact customer service. I couldn't call customer service from the store due to my broken phone. It has been six days without service, and I'm frustrated with the lack of support. I'm looking for an alternative method to verify my identity with customer service to reconnect my cell phone service.

The previous insurance company hasn't resolved my issue with a replacement phone they sent that I can't return. Metro informed me the phone can't be insured. I'm frustrated as I believed I had coverage. I received no help from the new insurance or customer service. I'm left without two phones worth $[redacted]. Contact me at [redacted] or [redacted] Time wasted from 8:30 am to 2:10 pm is unacceptable. I appreciate your attention to this matter.

My spouse, who is 70 years old and battling cancer, has faced phone issues with PCS Metro for over a year. I had to buy another phone [redacted] days ago as the previous one didn't support unlimited data. Due to medical expenses, I can't afford PCS Metro and have turned to government services. PCS refuses to unlock our Coolpad Legacy unless we wait another 80 days. Our government phone is lost, and the replacement process is lengthy. After being a PCS Metro customer for a year, I urgently need the paid phone unlocked as my wife cannot be left alone without communication. I hope our loyalty counts for something.