Metro PCS Customer Service Issues

I purchased a $60 package from Metro PCS for Amazon Prime and Amazon Prime Movies with the promise of streaming on TV in the United States. Unfortunately, it didn't work until 20 days ago. They charged me $60 for 6 months even though the service was not fully functional. After refunding the money and then taking it back, it was disappointing. I request a $[redacted] reimbursement to PO Box [redacted], San Antonio, Florida [redacted] to resolve this matter. If not, I will have to share my experience on social media. The service failed multiple times, causing frustration. Additionally, they owe me $34 three times for overdrawing my account due to their actions. I expect a resolution promptly to prevent further action and dissatisfaction.

Hello Metro, I was not aware that you have this level of control over my Facebook account, which is amusing. I am a customer of Metro PCS. Earlier this morning, while playing an online game on Facebook, they informed me that my account has been restricted temporarily for security reasons after taking several pictures. However, before they could reinstate my access, my account got locked. I am concerned because the page sometimes appears fake. Now I am unable to log in. Please assist me, Metro, as this situation is frustrating. Additionally, when seeking help from Google, I am prompted about Pixel 4 or Pixel 7 phones, which I do not even recognize. Can you help clarify this confusion?

I recently applied for a part-time job at your [redacted] Abrams Rd location in Dallas, TX. Instead of receiving a call for an interview, I was contacted via text message. After several text exchanges, it led to a text interview. Coming from a background as a store manager in the wireless retail industry, I feel that this approach was unprofessional. I have substantial sales experience and am confident in my qualifications for the position. I realize that retail jobs require flexible hours, and I understand if this affected the decision to not move forward with my application at Metro By-T-Mobile. I believe that meeting potential employees in person is crucial. Please feel free to reach out.

I inquired about a payment on my son's account and was informed that it did not go through. When I asked if my son needed to be present on the call, I was told it wasn't necessary. Requesting to speak with a supervisor, I encountered resistance. My son relies on me to handle his finances due to mental health challenges. Despite explaining this, I faced obstacles in escalating the matter. Unfortunately, the agent was not attentive when speaking to my son, causing distress. Subsequently, I was denied assistance when I took over the call. This experience highlights the importance of respectful communication with both customers and their families who manage their affairs.

I purchased an iPhone from Metro Pics in Kendall, Miami, Florida. Unfortunately, the phone has not been working properly since day one. I rely on this phone for my work as a remote employee, and the ongoing communication issues are affecting my daily tasks. Despite contacting the local office and reaching out to Metro Pics multiple times, the problem persists. As a long-time customer of Metro Pics, I am seeking assistance either in obtaining a new iPhone or a refund. The purchase was made on 10/23/[redacted], and I can be reached at [redacted]. Your prompt attention to this matter is greatly appreciated. Thank you, Lorna Ying.

I recently purchased two LG Stylo 5 phones from MetroPCS by T-Mobile through a third-party seller. Upon checking the IMEI numbers for compatibility with my T-Mobile contract, I found out they are locked to MetroPCS by T-Mobile only. Despite being advised by MetroPCS that I could wait out the remaining days to switch my SIM or open a new account with them, these options are not viable for me. It is frustrating to discover they are still active on another account when trying to transfer ownership to my sister who uses MetroPCS. I am emotionally and financially drained by this situation and seeking assistance as I cannot use the phones on my T-Mobile account as originally intended. The lack of communication and conflicting information from customer service has left me feeling disheartened. Any help in resolving this issue promptly would be greatly appreciated.

My service got disconnected today, and I urgently need access to data to operate my business apps. Being a subcontractor for companies like Lyft, Uber Eats, Doordash, Postmates, and Instacart, my work entirely depends on having Internet access. Being unable to work online also affects how I get paid. I had a tough time yesterday as I had unexpected bills to manage and had to take care of my sick 6-year-old daughter, being a single father of three. I can guarantee that my bill will be fully settled by 11pm today if you kindly restore my data and phone services for just 6 hours. I have the option to transfer my earnings daily to my checking account, so the payment won't be an issue. Your understanding and help with this matter would greatly assist me in keeping my business running smoothly. Thank you, Jason M.

I contacted customer service on the 30th last month to change my bill due date to the 1st as I get paid then. However, my account still shows the due date as the 30th, which I can't pay until the 1st. Also, a phone on my account was stolen, and the insurance payment was deducted from my linked debit card for a replacement. The replacement hasn't arrived, leaving that line without a phone for over half of the month. In this situation, I don't believe I should be charged for the entire bill for that line.

I am very disappointed that for such a basic service like the one you offer, I am being asked to make a payment, which is simply unacceptable. It is clearly stated in your service provider agreement that you are responsible for fixing network issues without demanding additional fees. I am requesting the temporary unblocking and reactivating of alpha tagging on my phone. This feature is essential and part of our contractual agreement, as you are obligated to maintain the network system. It is unfortunate that the representative immediately asked for payment without investigating the issue, which resides on your end and falls under your responsibility. Please provide instructions on how to unblock alpha tagging on my phone so I can receive text messages from a UK bank.

I am disappointed to be asked for money for a basic service that should be covered under our agreement. Alpha tagging needs to be unblocked on my phone temporarily, as this is an essential function provided by our contract. The representative immediately asked for payment without assessing the issue properly. I need guidance on unblocking alpha tagging to receive UK bank text messages. Asking for payment goes against our agreement. Please provide the necessary support without redirecting me to a payment page. This situation is unacceptable.

It's frustrating not to find customer service support, only a payment request. I'm disappointed as this chat feels like a joke. Please adhere to our agreement, don't ask for payment upfront. This generic response and request for money are unacceptable. I expect better service. I need assistance with unblocking alpha tagging on my phone, a service included in our agreement.

I recently paid my phone bill, and now my number is blocked. I am unable to make any calls, and even calling customer service is not possible. This issue started when I called customer service and selected an option that caused the block. I have been stuck without the ability to make a call for about ten hours now. I urgently need assistance to resolve this matter. My phone number is [redacted]. Thank you.

Hello, my name is Amanda Lucas. I am using my husband Rotem Atiass plan. I recently purchased a new phone because my old one was not working properly after it got dropped. Unfortunately, I left the new phone in an Uber driver's car just two days after buying it. I did not log into my Google account or set it up at all. Is it possible to locate the phone even though I did not sign in? I would like to get a replacement phone, but I am unable to afford one at the moment.

Hello, I recently upgraded to a new LG G40 phone about 2 or 3 months ago. Unfortunately, after the first month, I encountered issues with setting it up correctly. Since then, I have not been able to make a payment online as my original payment option did not show up, and the account information provided did not work. I hope to resolve this by making a payment on Wednesday, the 3rd, to restore my account. I have been a long-time customer and being disabled, I particularly appreciated the convenience of paying online.

I am Daniel Settle. I paid my phone bill on November 27, [redacted]. However, my phone got disconnected on December 1, [redacted]. Despite reaching out to customer service and visiting the store where I made the payment, I was informed I received a refund, which I never got. The $10 reduction on my bill was due to the cancellation of my cellphone insurance. I am frustrated with the back and forth communication with the metro pcs store manager and seek a swift resolution. Having my phone connected is crucial for receiving important calls and scheduling appointments for my child. I paid $90 in cash, not understanding why my account shows insufficient funds when no card was utilized. I urgently require assistance as I prefer not to change carriers, but ongoing dissatisfaction might force me to consider it. Thank you.

I purchased a Coolpad around June [redacted], and it has been nothing but trouble since then. The store where I bought it informed me it has a one-year warranty, but they are not cooperating with me. My phone keeps experiencing various issues, and I am desperate for a solution. If they can't fix it, I'm prepared to switch to another company without any hesitation.

I purchased a Coolpad in June [redacted], hoping for a phone that wouldn't constantly malfunction. Unfortunately, since buying it, I have faced nothing but issues. Despite being a loyal customer who consistently pays bills early, I can't seem to get any help fixing or replacing the faulty device. I have both a warranty and insurance, so I don't understand why resolving this issue is such a challenge.

I have experienced a billing discrepancy at the store while purchasing phones and need help adding insurance. During the visit, Manager Damonte tried to include a 3rd line which I couldn't afford, resulting in a complex situation with my transaction. Despite showing my bank account details, my payment didn't process due to the bank being closed. The next day, Manager Tom assisted in completing the transaction, but there were further delays and confusion, adding stress to my situation as my husband is unwell. I was promised the option to pay in installments, but I seek resolution and reached out to customer service on November 10th with no success. Recent attempts to contact further escalated the issue, leaving me frustrated. I kindly ask for assistance and hope for a prompt resolution. Thank you.

I rely on my home internet for work, and although my bill was due on the 1st, the Thanksgiving holiday last week caused unexpected expenses with family visiting. I requested an extension until the 4th of December to ensure I could continue working, but after multiple hours on the phone and numerous texts altering my plan, I was disconnected. It has been frustrating, but I am considering selling my phone to an eco ATM to obtain funds for service and a new phone from Boost Mobile since I did not receive assistance from Metro. I am planning to do this as soon as my husband returns home around 4pm.

I am experiencing recurring overheating issues with my LG Stylo 4. After visiting the Metro store, they initiated a replacement for me, which I had to return to the store three times to collect. Unfortunately, during the third visit, I accidentally dropped the phone as I was getting off the bus, resulting in a cracked screen. Despite the fact that the phone was faulty prior to the drop, Metro refused to honor the replacement due to the cracked screen. I find it unjust that I am now faced with a $[redacted] deductible for insurance or the cost of purchasing a new phone, which exceeds the original cost of the device itself. I have tried to address this matter via phone calls, but due to connectivity issues causing audio problems, I am unable to have a proper conversation. I am deeply disappointed in the lack of support from Metro, a company I previously held in high regard. I would greatly appreciate any assistance in resolving this matter.