Metro PCS Customer Service Issues

I have filed numerous complaints regarding the 4 cracked phone boxes that were supposed to be upgrades. I spent $[redacted] on an Alcatel 7 phone, which has hindered my ability to conduct business, resulting in financial losses. Despite assurances of a callback within two days, I have not received any response. I feel frustrated and unsure, possibly considering legal action to recover the cost of the malfunctioning phone purchased on July 10, as well as compensation for lost earnings, stress-related hair loss, and punitive damages. The store at 1538B NE 23rd St, Oklahoma City, OK has left me feeling disrespected and unsatisfied with Metro after being a customer for 16 years.

I have encountered issues at both stores in Grants Pass, Oregon where Johnathon is reportedly employed. On two separate occasions, his rude behavior has hindered my ability to resolve an issue. Approximately two weeks ago, after breaking my phone, I sought a replacement, which I promptly received. However, the new phone lacks data connectivity in my area, though I can still make calls and texts. Replacing it with the same model has resulted in a similar problem – the phone is unusable. I am considering returning the phone and removing myself from the plan; this situation is perplexing as the original phone worked flawlessly upon purchase and even after it broke.

I've encountered some issues at both stores in Grants Pass, Oregon, where Johnathon is employed. On two separate occasions, I found him to be quite impolite, hindering the resolution of my concerns. Approximately two weeks ago, I visited the store to replace my broken phone with the same model. However, upon using the new phone, I realized it did not function properly in my area. While I could make calls and send messages, I had no data connection. It's perplexing to me why this replacement phone is not working as effectively as the previous one that functioned seamlessly when I first obtained it. I'm considering returning the phone and discussing with my parents the option of removing it from our plan. Could someone please shed some light on why this signal issue persists?

I have had unpleasant experiences at both stores in Grants Pass, Oregon, where I encountered an individual named Johnathon who was rude on both occasions. When I visited recently to replace my broken phone, I purchased the same model, but this one does not work for data in my area. The inconsistency is frustrating - as the previous phone worked fine until it broke. I’m considering returning the malfunctioning phone and possibly changing my plan. I’m confused about why this issue is occurring, especially when the original phone functioned well in the same location. Your help is appreciated.

My phone was stolen at a party. I couldn't afford to claim insurance on the device then, but plan to do so in the future. I am a new customer named D. V. On my first call to Metro PCS, I was informed I had 17 days left on my service, but I actually had 20 as I called 3 days post the incident. I was advised that if I got a new device, Metro PCS would transfer my remaining service days and lift the account suspension. I initiated high security on day one due to my unconventional lifestyle. Despite difficulty recalling my password on the crucial call, I eventually accessed my account. However, I've since forgotten it but think I might recall it. Metro PCS didn't request identification when starting the plan, leading me to be locked out of my account for 30 days. I lack ID, but may provide some form of mail. This ongoing issue needs urgent attention for resolution.

I am deeply upset as a loyal customer for 15 years. Just two days ago, my phone was stolen. Today, when I visited the MetroPCS store to suspend my account, they shocked me by stating that the account was no longer under my name. How could this have happened without the use of a pin number? I find it concerning that my account's security seems compromised, especially since I wasn't able to make a payment without a pin number previously. The individual who took my phone wasn't technologically advanced, and I managed to retrieve it. However, I am baffled as to how someone, especially not Diana Rojas, could alter the account name, pin number, and retain the phone number without my consent or a pin number. I am eagerly awaiting a response from the company regarding this serious security breach. Thank you, April M.

I have encountered the same issue with three phones under our account for almost two years now. Our once unlimited 4G LTE service has slowed down significantly, similar to the speed of old dial-up services. Despite reaching out to 611support, the individual we spoke with seemed to lack the necessary knowledge to address the problem effectively. They assured us that everything was fine, but their attempts to resolve the issue were unsuccessful. We have taken precautions to clear the cache and remove unnecessary items from our phones to boost performance. As loyal customers of Metro since [redacted], it is disappointing when their customer service representatives struggle to understand the problem or communicate clearly in English. We are hoping to restore our service to its previous speed but are uncertain that this will be achievable. Even during off-peak hours like 4 am, our connection remains sluggish. Before considering switching to another provider, we are eager to explore any potential solutions to improve our current situation.

When contacting MetroPCS or T-Mobile customer service, I am baffled by the continuous request for a 6-digit code after providing our 8-digit security code along with our phone number and name to verify our account. Requiring an additional 6-digit code from [redacted] via text message feels unnecessary and inconvenient. It would be more efficient to revert to the previous method of only needing our initial 8-digit security code when calling customer service. The sudden need for an extra set of numbers raises concerns about the security of our information. Please address this issue promptly and return to the simpler verification process. Kindly reach out to assist in resolving this matter. Thank you.

I recently purchased a Moto E6 from an authorized dealer, believing it would be comparable to the Samsung J2 I used to own. Unfortunately, after attempting to set it up, I found the phone to be below my expectations. When I approached the store to request an exchange, I was informed that I would need to pay the full list price for a different phone as I had already used my upgrade. I have been a loyal customer of MetroPCS for almost four years, and the lack of flexibility in addressing my concerns with the Moto E6 has left me disappointed. It seems I will have to look elsewhere for my next phone purchase due to this policy. I hope my feedback can highlight the frustrations customers like me face when attempting to resolve issues with the devices provided by MetroPCS.

I purchased the Aristo 2 LG two years ago in June, and since then, it has been nothing but trouble. There are two tickets out on this phone, and the internet doesn't work correctly. Despite having a plan with unlimited data, talk, and text, I constantly encounter errors when trying to go online. Visiting the service center was no help as they mentioned buying a new phone with no warranty on this one. Spending $50 a month for subpar service is frustrating, and the support team's attitude is unhelpful and rude. I believe MetroPCS should waive payments until my phone works correctly as a dissatisfied soon-to-be ex-customer. Thank you, David Ricken.

I tried to make a cash payment for my phone bill at the store, but it opened late and the machines were not working. I then went to another store across town, which also opened late. However, I was informed there that I could not make a payment. This same issue occurred last month. These repeated inconveniences can be resolved if Metrop S covers my bill for this month and improves their system to prevent customers from facing such difficulties. Thank you.

Two months ago, I began experiencing phone issues. I acquired a new SIM card from the Metro dealer and paid for it. Within two weeks, my phone started shutting off, displaying a "no SIM card" message, and advising me to call Metro's 1-[redacted] number. Despite being escalated to the highest towers by a representative who suggested it might be a tower issue, my calls still dropped. Subsequently, after another call to Metro complaining about the ongoing problem, a different representative advised me to purchase yet another SIM card. Now, with my phone turned off and my bill due, I simply seek a credit to address this persistent issue.

I'm frustrated with the number of attempts I've made to reach the corporate headquarters in Dallas, Texas. It seems like the customer service is severely lacking. I refuse to continue paying for a malfunctioning phone that has not worked properly since purchased. I have opened two tickets for a new phone, but I have yet to reach a resolution. Despite trying seven times to speak to a representative, I have had no success. I will not pay for poor service, and the past due reminders are unwarranted. If you do not honor the manufacturer's warranty for a new phone, I am considering switching from Metro PCS. You can reach me at [redacted].

I have an HTC [redacted] device that started shutting down and restarting abruptly. After a MetroPCS representative suggested a factory reset, I now cannot connect to the internet, call customer service, or access voicemail. An error message says, "cannot connect to server." All I can access is Facebook. I have lost all my contacts and pictures. My contact number is [redacted].

I have had a $50 paperweight for nearly two years. I am frustrated with paying $50 monthly for subpar service. My plan includes unlimited data, talk, and text. I have two tickets open for my LG Aristo 2 smartphone. The service center advised me to buy a new phone to fix the issue, but I cannot afford that. I am disappointed that the company does not support its products. Due to the constant frustrations with the faulty phone, I did not pay my bill as of October 1, [redacted]. I am requesting a waiver on the payment as a customer retention effort. Please contact me at [redacted]

I have been a loyal customer for a long time, and I am extremely disappointed with the service I have received. For instance, unlike other companies that offer free upgrades to their long-standing customers, I am required to pay for a new phone with Metro PCS while new customers receive them for free. The reception is inconsistent, and I am still unable to access the Amazon Prime membership that was promised to me. It is difficult to reach a human representative when I need customer service, and when I do, the service is rude and below par. MetroPCS really needs to improve their service standards.

I purchased a defective phone recently, even though I have been a loyal customer since 9/21/[redacted], switching over after 13 years with T-Mobile. Just 11 days after getting this new phone, I noticed purple dots appearing on my screen. Despite handling the phone carefully and not causing any damage, the store manager I dealt with was extremely rude and unhelpful, refusing to provide their name or the district manager's contact information. I believe it is unfair to ask me to pay for a replacement phone, especially since the issue arose so soon after I received it. This experience is disappointing, as I have never encountered such problems with T-Mobile products or customer service in the past.

I used my AMEX credit card to reactivate my service on September 27th, paying $[redacted]. However, when my phone didn't work, I contacted customer service. An agent mentioned that my previous phone number had been reassigned to someone else and suggested choosing a new number. He assured me he would transfer my payment from the old number to the new one provided, [redacted]. Regrettably, the transfer never happened, and now my phone service is suspended. I would appreciate it if this issue could be resolved promptly.

I came across an ad to switch to Metro and get a free LG Stylo 5. The LG Stylo 5 offers a 6.2” FHD+ FullVision™ Display, built-in Stylus Pen, 13MP PDAF Rear Camera, 5MP Wide-Angle Front Camera, Face Recognition & Fingerprint Sensor, and DTS:X 3D Surround sound. The pricing details advertised were $[redacted].99, but when I switched, I discovered that the free phone offered was not up to par, so I ended up having to purchase a different phone and pay all associated fees totaling $[redacted].00.

I visited the Metro Store to activate my Assurance replacement phone. The worker helped me activate it, but the next day, my phone was disconnected due to a $16 fee. I had already paid $[redacted] to get my phone activated and the Assurance fee. I wish I had been informed about this additional fee beforehand as I wouldn't have proceeded. The Metro PC employee didn't mention this fee or that it would be charged the next day. I believe I should not be held responsible for a fee I was not aware of. I value being a loyal customer and hope the fee can be waived due to the lack of information provided to me by Metro PC.