The MailChimp account belongs to a church and I am the secretary. We use MailChimp to s...

GetHuman3741845's Recover Account issue with MailChimp from October 2019

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Account username, Email address on the account, and Password on the account
The issue in GetHuman3741845's own words
The MailChimp account belongs to a church and I am the secretary. We use MailChimp to send announcements to the church members. I'm unable to get into the account. I tried to login and MailChimp wanted me to verify the account. I answered the security question and I changed the settings to where if I got locked out again it would send the password reset instructions to my email (*****@***.com). I tried to login the day after and was unsuccessful. I'm not sure if someone hacked into our account and changed the settings. I want to recover the account but MailChimp sends password reset instructions to an email address that I don't have the password for. The email is *****@***.com and the church's name is Faith Lutheran Church. I did try to make another account but all the church members emails to send out announcements is in the account I can't log into.

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MailChimp

Recover Account issue
Reported by GetHuman3741845
Oct 10th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 3078 others
0 customers following this

Timeline

GetHuman3741845 started working on this issue
Oct 10th, 2019 9:35pm
GetHuman3741845 indicated the issue is not fixed yet.
Oct 14th, 2019 4:26pm
GetHuman3741845 indicated the issue is not fixed yet.
Oct 14th, 2019 4:28pm