I m a travel agent in Pune name aadi travels.we issued a ticket for Frankfort for **Feb...
GetHuman-aaditra's Special Request issue with Lufthansa from February 2021
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I m a travel agent in Pune name aadi travels.we issued a ticket for Frankfort for **Feb **and the passenger carried student visa .On ** Feb we sent mail for extra baggage with all required documents. And ** Feb we got mail from Lufthansa with * separate bag tags so we will relax and assume that the *nd luggage will be confirmed but at the Airport passenger had to pay **,****- for extra luggage. *Now the passenger wants refund.*Kindly help us to resolve this problem.*Your earliest reply will be highly appreciated *Regards
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