I m a travel agent in Pune name aadi travels.we issued a ticket for Frankfort for **Feb...

GetHuman-aaditra's Special Request issue with Lufthansa from February 2021

Help with my Lufthansa issue
The issue in GetHuman-aaditra's own words
I m a travel agent in Pune name aadi travels.we issued a ticket for Frankfort for **Feb **and the passenger carried student visa .On ** Feb we sent mail for extra baggage with all required documents. And ** Feb we got mail from Lufthansa with * separate bag tags so we will relax and assume that the *nd luggage will be confirmed but at the Airport passenger had to pay **,****- for extra luggage. *Now the passenger wants refund.*Kindly help us to resolve this problem.*Your earliest reply will be highly appreciated *Regards

GetHuman-aaditra did not yet indicate what Lufthansa should do to make this right.

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Lufthansa

Special Request issue
Reported by GetHuman-aaditra
Feb 27th, 2021 - 7 months ago
Fixed
Seen by 5 customers so far
Similar issue to 1726 others
0 customers following this
Items needed
Name on ticket
Booking reference
Billing address
Email address
Phone number

Timeline

GetHuman-aaditra started working on this issue
Feb 27th 5:20pm
GetHuman-aaditra indicated the issue is not fixed yet.
Mar 2nd 6:02am
GetHuman-aaditra indicated the issue is not fixed yet.
Mar 2nd 6:03am
GetHuman-aaditra indicated the issue is not fixed yet.
Mar 2nd 6:03am
GetHuman-aaditra confirmed the issue is fixed. Hooray!
Mar 2nd 6:03am