We were flying from Montreal to Dubai via Frankfurt in business class. AC flight *** of...

GetHuman1691408's customer service issue with Lufthansa from December 2018

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The issue in GetHuman1691408's own words
We were flying from Montreal to Dubai via Frankfurt in business class. AC flight *** of December *, **** and Lufthansa flight *** of December *, ****. Our electronic ticket numbers are:*Jacob..**************Rima..**************Despite the * hour interval in Frankfurt, and despite expected priority treatment-* pieces of checked in luggage were left behind in Frankfurt and not arrived to Dubai.*After a long travel and not having luggage, our stay in Dubai (-temperature ** degrees) is ruined. Day after tomorrow we are boarding a cruise for ** days and, if the luggage will not arrive tomorrow, We will file a very strong actions against Lufthansa.*Property Irregularity report file reference: DXBLH******Sincerely,*Rima and Jacob Roiz
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Lufthansa

Customer service issue
Reported by GetHuman1691408
Dec 4th, 2018 - a mon ago
I have an issue with Lufthansa too
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Seen by 3 customers so far
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Timeline
GetHuman1691408 started working on this issue
Dec 4th, 2018 11:08pm