Hi my name is Fisnik Berisha my booking code is tyvs*u. I bought the ticket for me and...

GetHuman-fisniki's customer service issue with Lufthansa from August 2018

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The issue in GetHuman-fisniki's own words
Hi my name is Fisnik Berisha my booking code is tyvs*u. I bought the ticket for me and my wife the date I had to fly on the *th of July **** and my destination was to go to Kosovo. when i went to check in they asked me for a schengen visa because I have a Kosovo passport. So I couldn't fly with a ticket but my wife could because she has a US passport. I had to buy another ticket on the counter for $*,*** to fly to my country and they separated me from my wife's flight so she flew in other direction I flew in a different direction. And the other ticket I bought I couldn't use it so now I'm asking for a refund of the money.
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Lufthansa

Customer service issue
Reported by GetHuman-fisniki
Aug 2nd, 2018 - 9 mons ago
I have an issue with Lufthansa too
Fixed
Seen by 9 customers so far
Similar issue to 626 others
0 customers following this
Items needed
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Timeline
GetHuman-fisniki started working on this issue
Aug 2nd, 2018 4:03pm
GetHuman-fisniki indicated the issue is not fixed yet.
Aug 2nd, 2018 5:14pm
GetHuman-fisniki indicated the issue is not fixed yet.
Aug 2nd, 2018 5:15pm
GetHuman-fisniki indicated the issue is not fixed yet.
Aug 3rd, 2018 5:05pm
GetHuman-fisniki indicated the issue is not fixed yet.
Aug 3rd, 2018 5:06pm
GetHuman-fisniki indicated the issue is not fixed yet.
Aug 4th, 2018 4:06am